Verizon takes highest ranks in national J.D. Power network quality rankings, earns top honors in five of six regions


J.D. Power and Associates just wrapped up a round of surveys to determine which networks provide the highest quality experience for their customers. Surveying wireless subscribers across the country between January and June 2012, Verizon received the top ranking in five of six national regions, including the Mid-Atlantic, Northeast, Southeast, West, and Southwest. In the North Central region Verizon didn’t top the J.D. Power list, but still scored north of the industry average and outranked three national carriers.

The J.D. Power and Associates 2012 Wireless Network Quality Performance Study asked customers to rank networks based on several factors, including experiences with wireless voice, text messaging, and data usage in an effort to gauge overall carrier performance. The only other carrier to receive top honors was US Cellular, which was the only carrier to perform better than Big Red in the North Central region.

Verizon Communications Inc. : J.D. Power and Associates Ranks Verizon Wireless Highest In Network Quality

BASKING RIDGE, N.J., Aug. 23, 2012 — Once again, Verizon Wireless leads the way in network quality, ranking highest in five regions covering 43 states and the District of Columbia in the latest J.D. Power and Associates 2012 Wireless Network Quality Performance Study(SM), Volume 2. The company also performed significantly above the industry average in all six regions nationwide.

J.D. Power and Associates measures network quality in terms of voice, text and data usage, including the growing number of 4G LTE data users, among the major U.S. wireless service providers. Verizon Wireless ranked highest in:

  • Northeast Region, which covers Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island and Vermont.
  • Mid-Atlantic Region, which covers Delaware, District of Columbia, Maryland, New Jersey, Pennsylvania, Virginia and West Virginia.
  • Southeast Region, which covers Alabama, Florida, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina and Tennessee.
  • West Region, which covers Arizona, California, Colorado, Idaho, Iowa,Minnesota, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington and Wyoming.
  • Southwest Region, which covers Arkansas, Missouri, Kansas, Oklahoma and Texas.

In the North Central Region, which covers Illinois, Indiana, Ohio, Michigan and Wisconsin, Verizon Wireless scored above the industry average and ranked higher than three national wireless carriers in the study.

“This latest study once again speaks loudly and clearly to the outstanding performance of the Verizon Wireless network in terms of customer satisfaction,” said Nicola Palmer, chief technical officer of Verizon Wireless. “With our 4G LTE high-speed network’s blazing fast speeds and superior nationwide coverage, Verizon Wireless remains committed to providing its customers with the best networks, devices and innovative services.”

Approximately 27,000 wireless subscribers were surveyed by J.D. Power and Associates between January and June 2012 about their experiences with wireless voice, text messaging and data usage based on factors that impact overall carrier performance, including dropped calls, calls not connected on first try, calls with audio problems, failed or late voicemails, lost calls, message transmission failures, late text messages, mobile Web connection errors, excessively slow mobile Web loading, and email connection errors.

Verizon Wireless has invested more than $70 billion since it was formed – more than $6 billion on average every year – to increase the coverage and capacity of its premier nationwide network and to add new services. Verizon Wireless leads the way with America’s largest 4G LTE network, covering more than 75 percent of the U.S. population. Currently available to customers in 371 markets across the country, the company’s 4G LTE network, which offers speeds up to 10 times faster than before, supports a wide array of 4G LTE-enabled devices such as the Samsung Galaxy S® III and DROID INCREDIBLE 4G LTE by HTC.

For more information about Verizon Wireless products and services, visit a Verizon Wireless Communications Store, call 1-800-2 JOIN IN or go to

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  1. I am wondering who came out on top in the North Central Region personally as that is where I live

    1. That’s what I am wondering… I have Verizon and let me tell you, perfect coverage wherever go. People who have Sprint, AT&T and T-Mobile are always using my phone because they have no service… In Holland (Suburb of Toledo, OH) Inside Wal-Mart, T-Mobile and Sprint don’t even get service… I get 20-25Mbps down on Verizon LTE…

      1. “The only other carrier to receive top honors was US Cellular, which was the only carrier to perform better than Big Red in the North Central region.” It’s on the article o_O

        1. Haha. I literally skipped right over that… Thank you.

        2. They are good “regional” carrier…that is why they don’t get notated much in these types of things.

  2. hahah Sprint and Tfumble should have merged. They may have made it in the top 5.. maybe.

  3. pssshhhhh they must not have come to Bakersfield CA.

    1. I get good service in Bakersfield. But they do need work on service on the east side where I live and work. But it might just be my Gnex crappy radio my gf rezound has 4g almost everywhere. but coming from Sprint in Bakersfield I don’t mind at all.

      1. I live in Riverlakes Ranch in the NW and ever since LTE launched I can barely even get 3G. Its to the point where if I’m gonna have crappy service I may as well get tmo and pay half the price.

        1. You might get tmo 4g out there. I don’t know how good it is tho.

  4. Ever since i came back to Verizon in 2008, i’ve been happy ever since. I get a 22% discount from work, so my bill is not that high.

    1. Nice – I get 10% from work (still though, better than nothing)… they have offered to cover the whole bill if I use a company phone but that gives them access to my phone — no thanks. I’m good with 10% off :p

    2. I love how people knock you one on a vote due to getting a discount…jealousy maybe?

      1. Probably LOL

  5. evidently they did not survey galaxy nexus users…..jelly bean….where are you….

  6. And you’re going to pay a premium for it.

  7. I live in Ohio. Was on sprint for 8 years. IT SUCKS. Next month will be one year with Verizon. I haven’t even thought of switching to a different carrier. It might be a little extra, but unlike the others it WORKS. Plus I get up to 30 Mbps on LTE :).

    1. im the same way… yes its a little more expensive but way worth it

  8. Wait a minute! I think VZW sucks and J.D. Power is a idiot.
    Can’t get a steady 4g signal to the point we turn it off and use 3g only, have complained several times over the last 7 years that the service sucks where we live. VZW listen? Nope.
    Can you hear me now? Wait I will have to get closer to you so I can hear your voice.
    Most reliable network! Yeah, always get crappy service, you can always rely on that.
    Yesterday, in a good 4g area, 4g would not work had to switch to 3g. 4g sucks!

    1. 7 years with bad service? You have a 4G phone and turn it off and use only 3G? Then you say 4G wouldn’t work in a 4G area and had to switch to 3G? Man, you are confusing. I am guessing you upgraded recently since you have a 4G device now…but yet you hate their crappy service. Why haven’t you just left yet then…geeze.

  9. I had VZW their service the same as Sprint in my area.
    I live in Livonia, MI area. One thing is different, their price.

    One thing

  10. They didn’t ask me….where I live VZW is the worst. LTE coverage is more spotty than finding a Sprint store!


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