Show Google how important this issue is by signing the petition on Change.org
The Google Play Store is becoming an absolute joke, governed by contradicting laws that are enforced without logic, and policed anonymously and at random. Once heralded as the most open and developer friendly mobile platform on the planet, Google has given Android a huge black eye by sucker-punching loyal developers right in the face. Over and over and over.
How do we know? We’re one of them. Here’s our latest frustrating and infuriating interaction with Google (it’s happened before):
- Google sends us an automated e-mail claiming our PS4 Daily App for Android was removed from the Google Play Store
- The app is based on an established website with a loyal following (PS4Daily.com) and part of our well established Neverstill Mobile developer account
- The automated e-mail claims this reason for removal:
Your title and/or description attempts to impersonate or leverage another popular product without permission. Please remove all such references. Do not use irrelevant, misleading, or excessive keywords in apps descriptions, titles, or metadata.
- So is it the title? Or the description? Or both? What? Google offers zero specifics but they link an article that seems to suggest our description is to blame.
- We cannot make adjustments or updates to the app as it has been indefinitely suspended and all downloads/reviews/ratings permanently lost. We have to upload a new app and start from scratch, but have no clue if our new app will also suspended… making investing any time or money in the venture a complete waste of time.
- A request to reinstate the app so we can make necessary adjustments is denied almost immediately with a canned e-mail response.
So here we are, dumbfounded. We’ve dumped a ton of time, resources, and finances into into this app over the past 2 years and Google deletes it without warning and without the information necessary to correct this app (or properly submit future apps). It’d be bad enough if Google was just doing this to us – but they’re not- Google is governing the Play Store like tyrants, randomly burning and pillaging the resources developers have built up over years, leaving behind nothing but smoldering ashes and silence.
“If I was a developer debating whether to launch first on Android, iOS, or Windows… I’d look at Google’s recent actions and think: anything but Android”
Hey, Google- you should be embarrassed. What currently seems like “Amateur Hour at the Play Store” could snowball into much more. If I was a developer debating whether to launch first on Android, iOS, or Windows… I’d look at Google’s recent actions and think: “anything but Android”. When an automated system can wipe out an entire company with no discussion or recourse, why risk it?
There is one caveat I’d like to address which may – in part – explain this suspension, but I’ll also explain why that possibility is still inexcusable and absurd. It’s possible that Google is contesting the validity of our app because it uses the name “PS4” which is a product we don’t own. Why shouldn’t this make a difference?
- Unless Sony filed a trademark violation against us (which is highly unlikely), Google shouldn’t care. We’ve directly communicated with Sony in the past and I’d highly doubt they take issue with the app or app name. Google’s web results are filled with fan sites and the Play Store should be no different (but with the same case-by-case caveats that protect trademark holders).
- They’ve put us into a panicked frenzy, creating fear that our other apps (like Phandroid news) may get suspended, but we have no clue what to adjust to ensure we’re following the Play Store rules. We don’t know exactly what rule we broke or how we broke it, so we’re forced to preemptively adjust everything within the realm of Google’s ridiculous possibilities. Seriously Google, are you running a business or a circus? Do you not see the problem here?
- Google makes a truckload of money on Android-related products. Android would not exist without developers. Would it be such a bad idea to hire a team of people to handle these very important and urgent matters, communicating directly with developers when the existence of their app literally depends on it?
Our best guess is that our “App Description” contained the term “PS4” too often, but we did so for the obvious reason- we want potential users to know what they can find in the app! They allow up to 4,000 characters in the app description so why punish people for including more than one sentence defining the app? How are we supposed to describe the app without using the keyword that defines the app’s main content and purpose?
To illustrate, here is our new description for Phandroid News for Android:
Android enthusiasts will love this quick and beautiful news app which features the latest breaking news, rumors, tips, tricks, reviews, and videos for everything Android. Get the latest info about Android phones, tablets, TV, Auto, and more from the industry’s leading Android news source – Phandroid.com!
This replaces what we feel is a far more informative and helpful description, but we felt forced to do so because… well, because Google is ridiculous and doesn’t seem to care about developers in this capacity (we know all too well). Here is the old description:
Get the latest News, Reviews, and info delivered right to your phone or tablet from Phandroid, the world’s first and most respected News for Android™ source.
What you’ll find:
✓ News & Rumors for Android
✓ Tips, Tricks, & Tutorials for Android
✓ Apps & Games for Android
✓ Phones & Tablets for Android
✓ Accessories for Android
✓ Software & Firmware Updates for Android
✓ Opinions, Discussion, and more all for Android!
☆ Native Android app with beautiful, Material Design UI
☆ Receive notifications for new articles
☆ “Star” articles to mark them as favorites, for reading later or future reference
☆ View “Featured” articles to quickly browse top stories
☆ Filter articles by categories and topics
☆ Search thousands of articles using text or voice search
☆ Read and post comments with seamless DISQUS support
☆ Login with Google+, Facebook, Twitter, or browse as a guest
☆ View photo galleries, vote on polls, and watch video embeds in articles!
☆ Share articles and images through Android action bar
☆ Resizable widget delivers news to your home screen
Settings & Options:
☆ Select from light or dark theme
☆ Select font size
☆ Toggle UI between Modern Card Display and Traditional List View
☆ Customize frequency and style of notifications
Tips on using the app:
☆ Press on the “Star” to save an article in your favorites
☆ When reading an article, swipe left and right to jump article to article
☆ Press the chat bubble in the lower right of articles to read comments and leave comments
☆ Pull down on any screen to refresh
☆ Latest articles in a widget, navigate through latest articles.
☆ Long press links, text, and images for additional options
★ Where you can find us:
Web – http://phandroid.com
Forums – http://androidforums.com
Facebook – http://facebook.com/phandroid
Google+ – http://plus.google.com/+phandroid
Twitter – http://twitter.com/phandroid
For a company that prides themselves on accurate algorithms and machine learning, they’ve engineered an outrageously dumb system.
Google needs to look in the mirror and make some serious New Year’s Resolutions. Their Android developer policies are unclear. Their system of enforcing them is unfair. Their unwillingness to communicate is lazy. This doesn’t seem like the same Android that was pioneered from scratch… it seems like an Android that has gotten large and complacent. This isn’t the Android promised by the Open Handset Alliance. This is a unilateral mess in the hands of Google and they’re dropping the ball.
Please, Google, pick up the pieces… not just for us but for the sake of the entire Android community and its future.
Below you’ll find the Change.org petition requesting Google improve their practices and communication when issuing and attempting to resolve Play Store policy violations. If you believe in the fair treatment of Android Developers around the world, we invite you to sign the petition.
Android has become the most popular mobile operating system on the planet, but Google is mistreating key stakeholders that helped propel its success: developers.
Google has been improperly suspending Android Apps and Developer accounts deemed to be violating the Google Play Developer Distribution Agreement and/or the Google Play Developer Program Policies. Furthermore, Google’s notification for these violations comes in the form of vague automated e-mails that prevent honest developers from complying with Google’s demands (they’re not told what to change or fix). In many cases, apps and accounts are suspended or removed completely without prior warning or notice, offering no recourse to fix inadvertent violations regardless of the size, nature, or developer’s intentions to comply.
The result of these careless actions are often disastrous and far reaching, ranging from the exodus of loyal Android developers to the sudden loss of income source and jobs. We’ve fallen victim to this troubling practice twice at Phandroid.com which, ironically, is a site for Android enthusiasts by Android enthusiasts. After seeing countless other Android developers burned, left in the dust, and ignored by Google… we felt it was time to speak up (or move on).
This problem can be resolved by creating a team of Android Developer Advocates whose primary role is to communicate directly with developers who are issued policy violations, helping them understand the exact reasons for the violation, and help them understand what adjustments can be made to bring their app and account into good standing. Supporting developers directly will help keep good apps in the Play Store, maximize good-will and morale in the developer community, and prevent the livelihoods of developers, startups, and entrepreneurs from being destroyed.
Stop the automated suspensions. Help developers comply. Protect the Android ecosystem. Save the clock tower.