Can’t login to Nest thermostat or dropcam? You’re not alone. [PASSWORD INVALID]


[Update]: Service has been restored! Be sure to check your Nest product to make sure they’re working, and hit up the Nest forums at AndroidForums.com for further help from the community if you need it.

If you’re trying to login to your Nest thermostat or Dropcam through the Android app but keep getting a “Password Invalid” error despite knowing you’ve got the right password, don’t worry:

  • You’re not going crazy, lots of people are getting this error
  • Nest is aware of the problem and working on a fix

You can always check the status of the Nest network here. Which right now confirms the problem.

Screen Shot 2015-09-07 at 11.43.58 PM

It seems they’re on top of their customer support game, according to the Twitters and related replies.

Screen Shot 2015-09-07 at 11.43.27 PM

For now you’ll have to adjust your indoor temperature the amish way: walking over to the thermostat and physically changing it. We know, we know… the hardships of tech failure. Just trust that the problem will be shortlived and your devices themselves aren’t broken.

Rob Jackson
I'm an Android and Tech lover, but first and foremost I consider myself a creative thinker and entrepreneurial spirit with a passion for ideas of all sizes. I'm a sports lover who cheers for the Orange (College), Ravens (NFL), (Orioles), and Yankees (long story). I live in Baltimore and wear it on my sleeve, with an Under Armour logo. I also love traveling... where do you want to go?

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