Sep 1st, 2014

raging baby

There’s no secret Comcast isn’t the world’s most favorite internet service provider. Heck, they probably don’t even have the` favor of a few innocent souls who don’t know the difference between dial-up and fiber. There’s no shortage of Comcast horror stories on the internet. We’re not sure why Comcast is so bad, but they are. And it’s about time we put a spotlight on some of the most troubling testimonials you’ll ever see.

This young man was put on hold by a customer service rep. By the grace of some supernatural source he actually waited. On the phone. For 3 hours. No one came back after said time, so he ended up being on hold until their customer service line was closed.

Granted, he most likely would have been able to get back through if he’d hung up and called back (could be a technical error), but it’s still remarkable. Power to those who can wait on hold for 3 full hours and not end up with your phone smashed to bit in the corner of a dark, cold room.

Here’s an hour and change of horrible customer service goodness courtesy of this guy on Reddit. The guy was passed around by customer service reps like a cheese plate at an awkward social gathering:

This fellow’s story in particular is interesting: not only is Comcast showing sings of environmental irresponsibility, but they’re overcharging for service that he didn’t even have. That they failed to rectify their own mistake months after the fact is enough for a grand ol’ face palm.

And the list goes on and on. Granted, there are likely just as many folks who are perfectly fine with the service they’re receiving from Comcast, and you can find horror stories about any fairly large company if you look hard enough, but Comcast’s name is by far the most cursed in the industry.

The saddest part is that despite all the outcries from customers, it appears Comcast hasn’t done a thing to help alleviate some of these complaints over the years. It’s even more startling when you think about the fact that some of these folks don’t even have better options — despite the issues, Comcast is still the best they can get.

It’s a problem that has plagued the American wireline industry for quite some time. Companies like Comcast and Time Warner Cable have a pretty significant stranglehold on many key markets, and while regional providers and the might of AT&T have tried to test their stomping grounds they still can’t offer enough to put a significant dent into those companies’ market share.


Speaking of Comcast and Time Warner Cable, the two are about to become a couple. A thing. A conglomerate that we all should be deathly afraid of. It’s a scary thought that absolutely should have you quivering in your boots. As a long-time Time Warner Cable customer for the past 14 years, I think I can speak with authority when I say they’re no different.

Quality of service has consistently declined since the early days I’ve had them. Some days I wake up and wonder if I’ll even be able to sign onto and pump out articles. Customer service has gotten a bit better, but they still don’t give you the attention and care that a homely regional provider seems to be able to. And let’s not even get started on prices increasing year after year without any considerable improvements in service.

Sure, I could have gone with the only (and I do mean only) viable alternative in my area in AT&T Uverse, but their speeds don’t meet my professional needs, nor does DSL technology excite me quite like a traditional cable connections. Add to that fact that AT&T’s “half the cost of competition” price tag they like to advertise only lasts for the first 12 months of service (after which they become just as expensive as Time Warner) and there just hasn’t been anyone better.

But don’t let Time Warner take that quote out of context in one of their cheesy ads — there’s no one better because there’s NO ONE ELSE PERIOD. I long for the day that the Milwaukee, WI area finally gets a stout competitor that can keep these cable companies on their heels, but until then this is the reality we have to live in.

So yes, Comcast users, I do understand where you’re coming from. I understand the frustration. And as one bad company gets ready to merge with another I’m close to considering internet suicide.

It sucks, and the only thing we can do is to continue to express our distaste unless you’re fortunate enough to live in a market where you can vote with your wallet. Here’s to hoping something like Verizon FiOS or Google Fiber journeys to the rest of the country before Comcast and Time Warner are able to get a devastating death grip on the internet business here in America.

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