The other day, we reported on a maddening story that formed over the weekend. Tons of Indian KitKat consumers reported that they’d received a 2012 Nexus 7 as a result of winning the promotional contest that ran alongside the launch of the Android version by the same name. The problem with that is that Nestle was advertising the contest using images of a 2013 Nexus 7, leading folks to believe that’s the version they’d be entitled to should they have won.
While the contest language never specified which “Nexus 7” winners would get, many — including us — called Nestle out on such an obvious bait-and-switch. The company responded with an excuse, saying that the 2013 Nexus 7 was not yet available at the time the contest ended, which is why they sent the 2012 version out to winners. While Nestle didn’t get back to us about our inquiry surrounding this unfortunate episode, it does appear they were listening.
On their Facebook page, KitKat India had the following to say:
We are delighted to announce that winners of ‘Android Kit Kat promotion’ will receive the new 2013 Nexus 7 tablet. If you have received an earlier version of the device, we will contact you separately to get it replaced. The delivery schedule for the new dispatches as well as the procedure to be followed for replacement will be communicated shortly.
It’s not often we get to see such quick turn around on issues like these, so you can imagine how thrilled those who voiced their opinions were after hearing this news. It just goes to show that a little shouting can do some good after all. Kudos to Nestle for doing the right thing.
[via Facebook, thanks Patanjali!]