The hits just keep on coming for Samsung as the company has run into some problems with the Galaxy Note 8 and Galaxy S8 Plus. Various users have been reporting that their devices will not turn back on after the device has reached 0%, but Samsung has finally issued a response.
Of course, Samsung is taking all reports of this kind seriously, we only received a very small number of customer inquiries that could be linked to charge management, and unfortunately we can only comment on the matter further if we have more detailed information about the affected devices. If you have any questions about your device, please contact Samsung Customer Service at 06196 77 555 66 (costs according to the contractual partner’s terms for landline or mobile phone connections.) Service times: Monday to Friday: 8: 00-21: 00 clock, Saturday: 9: 00-17: 00 clock) or under: http://www.samsung.com/de/info/contactus.html).
Yeah, this is pretty much a non-answer, but we are hoping to hear more information regarding this issue in the coming days or weeks. It would be better for Samsung to get this issue figured out ahead of the release of the Galaxy S9 lineup, rather than letting the problem linger on.
For some, it seems that Samsung is issuing returns or exchanges, but some folks have received refurbished units, while others have received brand-new units. However, we’ll have to wait and see if this issue continues to cause problems for Samsung.
Let us know if you’ve run into these same issues and if you have heard any type of response from Samsung yourself regarding this problem.