Sprint Direct 2 You sends company representatives to you to help setup new smartphones


sprint direct 2 you

While Sprint is busy putting up new towers to help improve their network and trying to match T-Mobile in the value game, they’ve come up with another unique strategy to help retain your business: personal visits to help you set your new smartphones up.

It’s called Direct 2 You, and a fleet of more than 5,000 vehicles driven by Sprint representatives will be on-hand to meet up with you at your home, office or any other location you desire — at whichever time you desire (within reason, we imagine) — to help you get going on your phone. This includes transferring content and contacts from one phone to another, with great emphasis placed on the Android to iPhone conversion or vice versa.

This is a process typically done in-store, but Sprint feels time is too precious to have you waiting in long lines at the point of sale. The best part? It’s all absolutely free. Take it from someone whose most recent upgrade took more than 3 hours of waiting inside the stuffy corners of a Verizon store — this is awesome.

The service will begin in major areas of Miami and Chicago starting April 20th (testing has already started in Sprint’s backyard of Kansas City), and will spread to more major cities as 2015 rolls on.

[via Sprint]

Quentyn Kennemer
The "Google Phone" sounded too awesome to pass up, so I bought a G1. The rest is history. And yes, I know my name isn't Wilson.

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  1. Nice concept. How about this… Instead of selling a particular phone, how about the store reps interview the potential buyer to find out exactly what they are looking for in a smart phone, tablet, accessories, etc. I made all of the majors plenty of sales based on this. I gave honest opinions on the phones and the service.

  2. How about grandma and grandpa just sit down with a grandchild and get the help within the family

  3. Wish I knew this was going on here in Kansas City… I would have singed up for that gig… I always know more than the reps in the stores so I would excel at this!

  4. the wait times in the store are long because there so few reps available. so instead of adding a fleet of reps, why didn’t Sprint just add employees to the existing stores? and…what was the point of Radio Shack again?

    1. And fire the majority of the phone reps to be replaced with one’s who know what this little thing called customer service is

      1. Want to know what is so bad, I agree with you but know the truth, we aren’t really trained to be good at customer service. That will get you fired

  5. Gonna be hilarious when the rep gets to the home and there’s no reception LOL

  6. WHY? If you aren’t smart enough to operate a phone maybe you should get one unless you are grandma or grandpa.

    1. Gram and pops? Low hanging fruit. Having a lazy day are ya? Me too, just watching my Sunday shows today.

  7. Wow. I don’t know who is going to have the patience to do that job. Having tried to help the older generation just learn to use their camera was hard enough. Wouldn’t dream of showing them goggle maps or scheduling things in the calendar. Love my family but don’t understand why technologically illiterate people get things like smartphones when they are still learning how to use their computer they’ve had for 10 years.

    1. So much truth. I know someone that can barely create new folders or copy files in Windows from one place to another when organising files.

  8. This has got to be a ploy to sell additional service, like how AT&T is getting into the home security business.

    I’m sure the script goes something like, “There, your phone is set up. Wouldn’t it be nice if you can control the toaster with your phone when you’re away, so it won’t burn down your house?”

  9. I would sign up with Sprint and use this service just to ask the rep why Sprint service is so terrible. lol

    1. Ask him how to get a data connection tell him you don’t mean WiFi either

      1. I would enter ##72786# look the phone strange for 3 mins as the signal is going nowhere. Then assure you they are upgrading the towers in the area it take a while to get approval.

        1. Holy Sh*t T-Mobile may be doing that to me. i get terrible service on the first floor of my house and i’ve asked them about it and they said something about upgrading towers. i thought it was to the Volte but it’s been almost a year now. Hmmmm

          1. if you are on postpaid they will give you something to boost your signal, I am speaking soely from a CDMA perspective

  10. LMAO is this real life?

    1. Or is this just fantasy? ?

      1. Caught in a landslide no escape from reality open your eyes look up to the skies and see

        1. I’m just a poor booooyyyy. I need no sympathy…

          1. Because I’m easy come easy go little high little low

          2. Any way the wind bloooows doesn’t really matter to meeeee, tooo meeeee… ?

          3. Mama I just killed a man put a gun against his head pulled my trigger now he’s dead

          4. I have an announcement for you:


          5. Most epic comment thread ever

          6. Damn straight, haha. ? Thanks for being the partner-in-crime.

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