Jul 28th, 2014

galaxy s4 burnt 1

Too often have we heard stories of users from Samsung’s camp experiencing phones that spontaneously combust or overheat to the point where it looks like someone took a match to it. Here, here and here are just a handful of stories that we’ve covered in the past. But one particular case seems to have caught the interest of an HTC product manager who wants to help convert the user to #TeamHTC (their words).  User JetLeigh on Reddit responded to one poster’s story with the following comment:

galaxy s4 burnt 2

Looks like you’re in luck, buddy. I happen to be the HTC Product Manager on the AT&T account. I appreciate the feedback and civil discussion you’ve generated on reddit while avoiding the ‘bashing’. I think any OEM or company would appreciate that!

I would like to offer you a brand new HTC One M8. What do you say?

The deal is if Samsung does eventually figure out how to get you a new device or offers that you please donate that to charity or sell it and please donate the funds to an organization of your choice. Honors system here, and no way I can really know but just leaving that simple request here as these devices don’t grow on trees and are worth a good chunk of money even to the OEM who makes them!

Bottom line we want to move you over to #TeamHTC

It’s important to know the fully story. The original Reddit post from a month ago can be read here, but here’s the gist of it: the phone burned up, and Samsung said they’d be sending the user a new smartphone in a box. He would then ship the damaged smartphone back to them.

The issue is they never sent the phone in the first place and instead shipped him an empty box (according to his claims, anyway), and countless attempts to get in contact with Samsung about the lack of a replacement have gone largely ignored. Surely Samsung would have sent a replacement had he shipped his off, but for some people it’s not easy finding a replacement smartphone at a moment’s notice, and going without a smartphone for who knows how long could be pretty miserable (note: the smartphone still functioned fine so long as he could find a way to fit a USB cable into the deformed charging port).

And that nightmare of an experience is probably what moved this sympathetic HTC representative to reach out and offer a route of recourse. It’s a pretty noble move, though no doubt a play for positive press without having to spend much more than a dime. Also worth noting is the suggestion to donate a possible replacement phone from Samsung to charity. That ought to satisfy the army of folks who don’t fancy throwing away a perfectly good smartphone.

PS: Yes, claims of burnt smartphones have seen an uptick on Reddit since this episode. Whether they’re legit or not is up to you to decide, but we’d advise our lovely readership to steer clear of using false claims and reports or intentional damage to try and get a free smartphone. It’s not just dishonest, it’s stupid — there’s a good chance no one will give an owl’s hoot.

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