HTC President writes really long letter to tell us HTC One KitKat update is delayed



HTC originally set out to get KitKat up and running on their flagship HTC One handset within 90 days of Google officially releasing the software. We’re quite close to that 90 days (January 31st), so will they make it?

Unfortunately not, according to this needlessly long letter by HTC America president Jason Mackenzie. Here’s the single important bit from the entire thing:

We are currently in the certification phase across all of our carrier partners in North America, and they share our enthusiasm for getting this software in your hands.  That said, the software development process does not always follow a linear path and we know today that we will miss our self-imposed target.  The good news is that we won’t miss by much as, it shouldn’t be more than one to two weeks to complete each of the carrier versions of the HTC One.

One to two weeks isn’t horrible. We’ve waited this long, so we can probably wait a few days longer. While we may poke fun at Mr. Mackenzie (who we now know is a Seahawks fan, for what it’s worth) for his long-winded announcement, we’re actually quite refreshed that he and his company are taking updates seriously. Nothing says commitment like a huge apologetic letter smack dab in the middle of the corporate website.

[via HTC]

Quentyn Kennemer
The "Google Phone" sounded too awesome to pass up, so I bought a G1. The rest is history. And yes, I know my name isn't Wilson.

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  1. It’s all good. They’ve been one of the better companies about getting updates out quickly lately. At least they let everyone know what’s going on. Thanks HTC

    1. That’s not correct…let’s try to be honest…?

      Regarding HTC Sprint EVO 4g LTE

      Jason said back in Oct 2013 it would be ready by the end of the year.
      Well we know that wasn’t true


      Now said it will be entering Sprint testing mid Jan for release mid Feb, yet their web sight show it is still in the Integration phase


      Bare in mind 4.3 was release back in July 2013

      HTC is no doubt a freaking mess right now.

      1. Your point is what? The update for the Evo lte change a lot of things. Sense 4 to sense 5 is a big different and the fact that it is an S4 processor don’t help the coding. They are in fact faster then most of the companies, they are first to 4.3 and they are a close second with 4.4 the developer edition was updated last year and the international was updated to 4.4.2 yesterday, where is LG, Samsung, Sony?

        1. What’s my point….?

          We were never expecting 4.4
          Samsung SG3 came out after the EVO yet it got 4.3 in December
          They also have an interface that needs to be reworked for the new update
          It’s almost Feb and Jason said it would be with the carrier by mid Jan. (after earlier saying it would be out before the end of 2013)
          And there site is still showing they are in the “intergration” step
          It’s been 7 months…come on!
          And you’re comparing them to two companies below them….?
          They should be aspiring as good or better than those above them ie Samsung.
          That’s like the Yankees after missing the playoffs saying at least we’re better than the Mets….who cares..? they still suck and so does HTC

          1. Actually abouty a month ago, they said end of January, beginning of February. I am not sure why everyone is so surprised about this. I decided when I heard February, that I would just root, and have had 4.4.2 on my ATT HTC One for about 3 weeks now.

  2. Feel really sorry for you guys. :)

  3. HTC will not be long for this world in the next 5 years. They better make good profit with the M8.

    1. im sure they will. they made excellent products the last 2 years with the One and the One X

  4. Love my GPE HTC One (which was a t-mobile HTC One at birth) … glad I didnt have to wait for them to figure out how to better wreck the android UX before I got 4.4

    1. Mine was born a T-Mobile version too. Glad i didnt have to wait either. Love seeing my phone on 4.4.2 dont you ?

  5. Hey, at least they came out with a letter communicating the problem. We flame everyone else for letting dates slip by with no communication or we never hear anything at all. This is a step in the right direction. It may not save HTC but it shows they sorta care.

  6. The statement wasn’t that long.

    1. “Here’s the single important bit from the entire thing”

      Taken from the article. =.P

  7. I mess with HTC, I almost can’t wait to dump my G2 for the M8

  8. Its not HTC, i have the KitKat update. im in Norway. Updated yesterday :-)

    1. They are talking about the US carrier versions of the One. Yes, the international and GPE editions already got it.

  9. I have an idea for T-Mobile: less bloatware. It’s great for business and consumers.

  10. It’s not HTC’s fault, it’s all the crappy network providers we have here. Bravo HTC for getting the word out and not hiding from letting their user base know the truth.

  11. Would be nice if there was a standard for all carriers, and they can push third party stuff after the initial update ubdicidually

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