Jun 18th, 2012

A connectivity issue in the HTC One X surfaced not too long ago. The problem saw a diminished WiFi signal if the device was held a certain way — yes, a bit like Applegate, except with WiFi instead of cellular radios.

HTC’s already identified the problem, and they’ve even made changes to the production process to ensure future devices don’t have this issue.

After investigating isolated reports of WiFi connectivity issues in the HTC One X, we have identified a fix that strengthens the area of the phone around the WiFi antennae connection points. While many customers have not experienced any problems with signal strength, we have taken immediate steps to implement a solution in our production process to prevent this issue from happening in the future. HTC is committed to making sure every customer has a great experience and we apologize for any inconvenience this issue may have caused while we conducted a thorough investigation.

HTC maintains the issue doesn’t affect many consumers, but we’re not sure that can be counted as brushing the issue under the rug.

For those who do experience the defect, a call to HTC’s customer support line would probably do well in getting one of those new, shiny production units. It’s better than being forced to use an ugly bumper on your phone for the rest of its existence.

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