There’s some fantastic news breaking for developers this morning: the Google Play feature we’ve all been crying for since, well forever, is almost here! Soon, we’ll be able to reply to comments users’ leave on Google Play. The feature has rolled out those with the Top Developer badge during a test phase (though I can’t say I’ve seen a reply yet) and should roll out to everyone pretty soon (probably at or soon after I/O).
This is an extremely important step. And it’s not just about answering back to spammy reviews, it’s about actually helping users when they face issues. All these years we’ve seen users write their complaints over there, instead of E-Mailing, which is a serious issue because we can’t reply back to them to help them out. Developers do want to be able to support their users, so that they can benefit from the hours of effort that has been put in to create it.
[via Talk Android]