Aug 10th, 2011

Despite receiving several leaks of an Android 2.3 build, the original HTC DROID Incredible might not be receiving Android 2.3. This was revealed by a supposed email response from a customer service rep who was addressed by a member wondering when a final build was coming. Unfortunately, the rep allegedly had this to say:

Thank you for taking the time to contact HTC in regards to Operating System upgrades to your Droid Incredible, XXXX.

Our goal is to give every customer the best possible experience on every phone. Every HTC phone is a combination of a unique HTC hardware and software experience and a core operating system. We only update our phones if it will provide an overall improved user experience as we balance features, performance and usability. Because of this, we will only be updating certain phones to Gingerbread. At this time, the Droid Incredible is not on that list.

To be fair, HTC only said that every phone released in 2011 would receive Gingerbread 2.3. The DROID Incredible does not fit that criteria. There were reports of customer service representatives confirming Gingerbread earlier, but as with any reports of these kinds, take it all with a grain of salt. Customer service representatives are oft-mistaken, and it’s quite easy to fake an “email” from a rep.

We’re still leaning toward the belief that the DROID Incredible will get Gingerbread – it’s just as capable as phones like the HTC EVO 4G and the MyTouch 4G and they have all gotten the update. The only reason we think Verizon or HTC would have to deny the phone its update is because it didn’t do as well as other phones commercially and resources need to be diverted to bigger userbases, but that’s hardly an excuse at all. The fact remains that no official word from HTC nor Verizon has been given, so it’s still up in the air. [Droid-Life]

[Update]: There was a link in the original email (that didn’t translate into our source’s post) that linked to HTC Canada’s support page – we’re not so sure we should be trusting anything from a Canadian representative regarding US devices. Again, take it all with a grain of salt and await official word from Verizon or HTC spokespersons. [, Thanks Michael!]

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