Motorola: 4G LTE Shipping Emails Were an Error


Yesterday, one of our XOOM-owning readers received an email from Motorola asking if he has shipped his XOOM in for the 4G LTE upgrade yet. Funny, that, as Motorola had yet to actually request the thing. In the email, they mentioned that they sent materials for him to ship the device in prepaid. He received an email from FedEx regarding a missed package before this, leading him to believe this was, in fact, the box from Motorola.

Things were fishy, though, as reports of others receiving the same were few in numbers. We questioned whether or not this could just be a small glitch in the system and reached out to Motorola for an answer. Unfortunately, it was nothing but a mere error:

A very small number of Motorola XOOM users recently received an email from Motorola regarding the 4G LTE upgrade process.  While we are very excited about being able to offer the upgrade this summer, and know our customers are equally excited about the benefits that 4G LTE speeds will bring to their Motorola XOOM, the email was sent in error.  We apologize for any confusion this may have caused, and look forward to being able to share more specifics on how — and when — users can take advantage of 4G LTE on their Motorola XOOM in the near future.

And there it is. I should note, though, that this error could indicate they’re testing the automated system for contacting users about their upgrades, meaning we could be close to the rollout. They originally promised XOOMs would be upgraded with LTE functionality 90 days from when it launched, and if my calculations are correct, we’ve long surpassed that.

Their response here only mentions a window of “summer”, meaning it’s possible (but probably unlikely) that we could see the LTE upgrade as late as late September. They did say we’d see it “in the near future”, but this is one of those cases where we’ll say “we’ll see it when we believe it”. We’re sitting tight, Motorola.

Quentyn Kennemer
The "Google Phone" sounded too awesome to pass up, so I bought a G1. The rest is history. And yes, I know my name isn't Wilson.

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  1. Hello Fail Moto…..

  2. There is still no reason to buy the Xoom, because it doesn’t zoom.

  3. Wow, moto single handedly made android and are single handedly shooting theirselves in the face, not foot. What a bunch of morons. Sadly I love their build quality and hardware minus the atrix

  4. I believe that the Xoom launched on Feb 27, meaning that the end of May would have been toward the end of that window in my book

    1. Yeah well nothing is that fast and they never gave an exact time for an upgrade. I mean you buy it for what it has not what it may/supposed to get because you never know if it will indeed get it.

  5. Lately everything Motorola does is an error. That company is being run by circus clowns.

  6. wow Moto youre f’king up

  7. Well if it helps this was the response I got from them…

    Dear Jason,

    Thanks for reaching out to Motorola. Ive reviewed your e-mail and Im ready to help.

    The Motorola XOOM device will launch as a 3G/Wi-Fi-enabled device in Q1 2011 with a free upgrade to 4G LTE in Q2.

    Please click here for more details.

    All Motorola XOOM tablets on the Verizon Wireless network are eligible to receive an upgrade to support 4G LTE. This includes those that have been unlocked; however, those units must be submitted for upgrade with the original factory software reinstalled and the device relocked in order to receive the upgrade.

    For devices that are returned unlocked, Motorola will attempt to complete the upgrade, but may be unable to update the software. In these cases, the device will be returned to the consumer with just the 4G LTE modem installed.

    More details on the process will be available closer to the upgrade availability.

    Verizon has a site where you can enter your email address to get details on the LTE upgrade when they are available. Please click here to learn more:

    I do apologize but there is no exact date yet for the release of the software update. I’m so sorry for that inconvenience. For the latest news regarding the upcoming updates for the Motorola XOOM, please refer to the product page of the device. We will post the update and it’s detail on this link:

    Note: The Motorola XOOM supports up to 32 GB of internal storage. Please click here for information on how to transfer files to and from your computer:

    Motorola XOOM – Transfer files to/from my computer

    We hope that you find this information useful and look forward to assisting you in the future.

    For information about Motorola products and services, please visit us at

    Thank you for contacting Motorola e-mail support.

    Best Regards,

    Neil Customer By Web Form (Jason) 06/08/2011 07:49 AM I currently have a xoom. When I purchased the product I did so under the impression that within six weeks I would have an upgrade to 4g and SD card storage. Personally I feel that these should have been included from the beginning however was excited for the product so I purchased it with 3g knowing an upgrade was coming soon. For months Motorola has advertised the xoom being the first 4g capable device, only to be beat to the punch by Samsung. I could take the chance, void my warranty, root my device and have SD card access but I should not have to. As far as 4g is concerned that is why I purchased the xoom in the first place.

    This is the first Motorola device I have owned. I have heard rumors of the lack of support that Motorola has for their products. ( I mention this as you should know how your customers feel as you can only fix a problem that is known.)

    My question, do you have an official date for 4g lte upgrade for the Motorola xoom as advertised? In addition when can we expect SD card support as this can be performed through a maintenance update and would require no hardware?

    It is rather disappointing knowing my xoom is capable of so much more but nothing is being done to fix a product that was rushed to the market and has yet to be completed. This may be my last Motorola purchase, to bad as the bionic looks like a heck of a phone.



  8. That’ll teach you to buy an incomplete product

    1. True. However you should be able to count on a company delivering on a promise regardless.

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