Motorola Contacting XOOM Owners about 4G LTE, Upgrade Process Underway?


One of our gracious readers just forwarded along an email he received from Motorola customer support. According to said email the XOOM’s promised 4G LTE upgrade for Verizon is already under way. This is the first we have heard of Motorola accepting XOOM units for the hardware alterations necessary for the tablet to be LTE compatible, but the email seems to suggest the upgrade has been an ongoing process. Here is the full text:

Thank you for submitting your Motorola Xoom for the 4G LTE upgrade. You should have recently received a package in the mail with instructions and materials for returning your device for the upgrade.

Our records indicate that we have not yet received your Motorola Xoom. If you are still interested in upgrading your Motorola Xoom, this is a friendly reminder to please follow the instructions provided in your upgrade package and ship your device back for the upgrade.

If you have already shipped your device back to us, please contact us at 1-800-734-5870 and one of our support specialists will assist you with tracking and completing your order.

The tipster who sent this along hasn’t received the materials for shipping the XOOM back to Moto, but suspects a missed FedEx delivery very well could have been the package referred to in the above email.

Whispers recently suggested the XOOM’s 4G upgrade would be delayed, though we cleared up rumors that it might have anything to do with Tegra 2/LTE compatibility issues. Word was that the XOOM would get its 4G kicks only after the launch of the Galaxy Tab 10.1. That tablet will be on pre-sale this Wednesday, so the timing is right, if a bit early. Of course, this could also just be a big coincidence/hiccup in Motorola’s system resulting in an automated email being sent out early. Any other readers out there receiving this notice? Let us know, we’d sure like to get to the bottom of this one.

[Thanks, Luis!]

Kevin Krause
Pretty soon you'll know a lot about Kevin because his biography will actually be filled in!

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  1. No email for me yet. But, I am getting excited by this news.

  2. Sneaky Motorola move the day before Samsung releases their Tab 10.1

    1. Actually it is a day before the pre-order, the actual tablet with LTE will not be out until “later this summer”

      1. Ooowhooops I forgot!


  3. I aint got crap yet.

  4. I spoke w/ customer service at lunch yesterday and there was no info in their database about it other than it would be available in Q2.

  5. Bait and switch

  6. samsung tab 10.1 ftw!

  7. Any word of 3.1 for non US Xooms?

  8. Exciting if its true, but considering it doesnt sound like the tipster got the the original email, that likely would have preceded this one I’m thinking this is just a slip up by Motorola. 

    Its weird, because its not like Motorola to mess up in any way. They’ve handled everything wonderfully so far. /Sarcasm. 

  9. I found this interesting article on 4G LTE. 
    LTE Advanced Technology Said To Be 40 Times Faster Than 3G


  10. Hence Verizon’s crackdown on tethering?

  11. If thi is a slip up by moto, it’s a huge one. I decided not to be a early adopted of the xoom and now im beginning to think that I made the right decision. Moto almost got android into the spotlight by themselves, but have dropped the ball every since. I mean I have owned dx, d2, dx2, but the user experience on all of the Moto phones is just lacking somewhat even compared To touchwiz. Yikes.

  12. Sounds like phishing for xooms, the old fashioned way….. How this this guy “sign up” to get the upgrade??

  13. Its all bull. I wish I never bought it. They are really messing up. Motorola will end up right where they were before android. Back to nothing. Its just like the razor era.

  14. wow.. this is a major screw up by motorola.  where is the 4G promise they talked about.  it is now 6 months too late.

  15. No upgrade for you…..well at least not yet

  16. Well im the person who forwarded the email to the phandroid staff ill gladly fwd it to any who wants it.

  17. Looks like Droid is totally rocking it dude. Wow.

  18. That’s weird.  I also got a Fed Ex notice yesterday for a missed package, but wasn’t expecting anything.  Didn’t we sign up for notification for the LTE update when we first bought the Xoom?  I think we had to go to a VZ or Motorola website to give them our info.  I haven’t gotten an email yet, though.

  19. Registered my Xoom when I got it and have not received any notification from Verizon or Motorola that the upgrade program has initiated.  Still waiting (still waiting for a usable USB port and SD card port as well).  

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