It was barely a month after the release of the the ultra stylish HP Chromebook 11 that the laptop began disappearing from store shelves. While this is usually indicative of good sales or high demand, this wasn’t the case for the HP Chromebook 11.
As it turns out, retailers were pulling the laptop after reports of faulty chargers affected a few owners. Today, the Consumer Products Safety Commission was finally able to confirm this information, stating that Google/HP received a total of 9 reports of chargers overheating and even melting, with 1 report of a charger causing a burn, and another causing damage to a pillow.
While that may sound like a relatively small number, this was enough for Google and HP to officially issue a recall on all HP Chromebook 11 chargers sold with the laptop before December 1st (approximately 145,000 units).
Owners have been instructed to stop using current chargers and get in touch with Google at (866) 628-1371 from 5 AM to 7 PM for a replacement. There’s also a handy web form you can fill out online here. If you’re leery about using your Chromebook 11 in the meantime, don’t worry, it was only the chargers that were faulty. In fact, Google recommends using any ‘ol standard smartphone or tablet micro USB charger you got lying around until a proper replacement can arrive.