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Have recent major Android releases like the HTC One M8 and Samsung Galaxy S5 lured you away from your iPhone? Unfortunately, a side effect of the changeover might cause your new device to be unable to receive text messages. Fortunately, there is a quick fix.
The issue is linked to the iMessage platform, which forwards messages sent to your number through Apple’s servers before they are delivered via the phone’s data connection. When switching to a non-Apple phone without disabling iMessage, messages will continue to be routed through Apple’s servers away from your new handset (if you did not switch phone numbers), resulting in a failure to deliver said messages.
So, obviously, to correct the problem we need only disable iMessage. Below we detail a few steps you can take to restore messaging functionality to your Android by decoupling from Apple’s messaging protocol.
Disable iMessage from an iPhone
The easiest way to disable iMessage is to do so from your old iPhone. Accomplishing the task requires changing only a few minor settings. Here’s how:
- Open the Settings app
- Tap Messages
- Toggle iMessage off
Alternatively, if you have no other iOS devices and wish to completely delink from iMessage, you can choose to sign out of your account altogether. The process requires only a few more steps.
- Open the Settings app
- Tap Messages
- Tap Send & Receive
- Tap on your Apple ID
- From the pop-up menu, tap Sign Out
This should take care of the problem, but be warned that it could take a day or two for Apple’s servers to register the changes and for text message operation to return to normal. If this does not result in a fix, we can now move on to other possible solutions.
Disable iMessage from an iPad, Mac, or other iOS device
If you have an iPad, you may need to disable iMessage on your tablet as well. The same applies for other connected iOS devices such as an iPod Touch or secondary iPhone as well as any Macs running iMessage.
Disable iMessage from an iPad or other iOS device
The process of disabling iMessage on an iPad or other iOS device is nearly identical to the method used for an iPhone. Follow these steps:
- Open the Settings app
- Tap Messages
- Toggle iMessage off
If, however, you would like to continue using iMessage on your iPad or other device, you can delink your number from the device without turning messages off entirely.
- Open the Settings app
- Tap Messages
- Tap Send & Receive
- Locate your number under You can be reached by iMessage at
- Uncheck the number by tapping it
Disable iMessage from your Mac
If you use iMessage on your Mac with a linked phone number, you may again need to deactivate the service here.
- Launch the Messages application
- From the menu bar, click Messages > Preferences
- Navigate to the Accounts tab
- Under You can be reached for messages at uncheck the box next to your phone number
If all else fails…
If the methods described above fail to disable iMessage and restore proper message functionality on your Android device, there are a few last ditch measures to try.
If your iPhone is your only iOS device, performing a factory reset and data wipe should successfully delink your number from iMessage. You can find full instructions for the process linked here. If you plan on selling your old iPhone, you should perform a reset regardless. Remember to backup important data and files.
Again, if your iPhone is your only iOS device (and in the event that a factory reset did not work or you do not wish to erase your phone’s stored data), you might find success in unregistering your iPhone. Do so by logging into your My Support Profile on Apple’s site and clicking the ‘X’ next to your iPhone. Be warned that this could affect the terms of warranty services such as Apple Care.
If you have exhausted all options without success, your final step should be to call Apple’s support line at 1-800-MY-APPLE and request to have iMessage manually disabled. You will need some basic info such as your Apple ID and password as well as the phone number in question. Again, changes could take a few days before going into effect.
“performing a factory reset and data wipe should successfully delink your number from iMessage.” That will not deactivate iMessage. And if none of the steps above worked you need to call in to Apple to get your phone number revoked, or wait 45 days till it drops.
This all assumes you still have an iDevice after you’ve made the switch. What if you traded in or sold your iPhone? Are you still out of luck? Resorting to the Help Line seems like a shitty way to deal with this.
Apple should simply not be hijacking your phone number with your carrier’s permission, and simply bake their iMessage functionality into the application …
As long as you can access your account, sometimes removing the phone from icloud.com on a computer will do the trick. If not you will have to call in like I posted to get it revoked.
Gorgeous phone, perfect os with great UI, efficient services and almighty ecosystem.
Why leave any of this ?
Some of us like to actually be able to read what is on the screen.
It’s the capability of the OS that’s severely lacking to me, not the size of the screen. The 4″ screen isn’t even that bad when I think 4.7″ is ideal.
I must admit though, iMessage is fantastic and years ahead of anything Android offers.
personally, I recently switched to iPhone and am not missing many features. There a tons of good jailbreak tweaks.
Stock though? yeah, missing a lot.
I can’t wait to go back to Android.
iMessage is years ahead of anything Android offers? I’m not sure I follow. iMessage is free when using WiFi, but so do many Android Services. iMessage works on iPads, but so do things like MySMS on Android (PC too). iMessage can handle group chats, but so do many Android apps. I do not believe that iMessage can future date/time a text whereas out of the box Android does allow one to do that. Android SMS apps can also send via WiFi so sending international messages it still free for them too. So far the only difference I see is that with iMessage is has to go through Apple’s Server.
Because Iphone is not for everyone.
imessage causes so many problems. Apple gave very little thought to how this proprietary system negatively impacts the majority of the world with the minority of lemmings using iphones.
That’s Apple – needlessly entangling standard services with their proprietary crap, knowing that doing so has potential to cause many problems, but not for the lemmings. When some lemmings do manage to find a different way, things stop working, causing some (many?) to return; then things start working again, reinforcing the idea that it was a mistake to ever find a different way in the first place.
Or just Text STOP to 48369
I thought this comment was just a joke since it didn’t contain any more information, but this provides the details: http://support.apple.com/kb/HT5759
I haven’t tried it myself.
So I just went through this and found a couple of extra things to add. I tried turning off iMessage and unregistering my number from all my iOS and OSX devices only to still have the issue persist.
Turned out that Facetime on both my iPad and Mac also had the phone number registered – once removed from both, SMS messages finally started to flow to my shiny new HTC One.
Honestly a lawsuit seems to be the only way to force Apple to fix the “bug” now… By what right do they have to prevent all iOS devices from sending you any messages without warning once you switch your number to a different device?
This should be disabled MUCH more easily by the user… If they can’t auto-detect it, it should be an option from their website at least.
Very user friendly approach by the Imessage team.