Best Buy’s Samsung Repair Program is No More


Several weeks ago, iFixit announced that it has ended its repair program with electronics giant Samsung, citing difficulties with getting official parts, expenses, as well as hardware designs that proved to be somewhat difficult to repair, which coming from iFixit itself, we can bet means a lot.

With that in mind, it looks like another major brand has cut ties with Samsung, at least in terms of repair services. As reported by the folks over at The Verge, Best Buy’s Geek Squad is moving to shut down its Samsung authorized service provider program (ASP), which allows select Best Buy branches to repair Samsung phones with genuine parts, training, and such.

Based on several online sources as well as an interview with anonymous personnel, it looks like Samsung ASP is on its way to shutting down, with employees told to return the parts in their care.

Additionally, Best Buy has now seemingly removed any mention of Samsung ASP from its official webpage. In a formal statement to The Verge, Samsung’s Head of Mobile Customer Care Mario Renato de Castro states that the company is in talks with Best Buy on how to move forward with customer support. Meanwhile, Best Buy Spokesperson Katie Klister states:

We know how important it is to our customers that we’re there for them with the right services and expertise for their technology, and we’re currently working together with Samsung to evaluate the best way to support our mobile customers with authorized services and repairs.

Until we get more official developments on the matter, it looks like Samsung phone owners will have a hard time looking for third-party repair options at the moment, at least in the United States.

Source: The Verge

Mike Viray
A writer and content creator with a love for tech and music, Mike is also an avid gamer as well. He and his wife are big fans of Mario Kart.

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