Recently, an internal memo from T-Mobile was leaked that indicated that the company would be forcing migration of customers on its legacy plans to its newer (and more expensive) plans. This has resulted in a bit of backlash for the carrier, but now a newly-leaked internal email from T-Mobile’s CEO has clarified some of the things we saw.
According to Mike Sievert, the company’s CEO, apparently this automatic migration was part of a “very small test” and that no one’s plans have been changed yet. Also, once the test starts rolling out, customers affected by it will receive an email and text about it, but at the same time will be given plenty of chances to opt out of it.
Prior to this clarification, the memo suggested that customers would be automatically migrated by a specific date, and that the change will be applied immediately and that customers would then need to call T-Mobile’s customer service representatives to opt-out of the plan, meaning that by then it might have been too late.
The memo also suggested that customers who complained about this forced migration could then get a refund. This new email seems to have backtracked on what we saw in the memo. Either way it’s a good thing because if you’re still using one of T-Mobile’s legacy plans and don’t want to upgrade to the newer ones, this email suggests that you won’t be forced to make any changes if you don’t want to.
Source: The Mobile Report