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Thanks to technology, the way contact center agents and sales teams work has been changed forever. Tools such as the power dialer mean that operators no longer have to waste valuable time manually dialing numbers on their call lists.
The benefit of such a phone system is that it relieves members of the team from such tedious tasks and also allows the business phone system to be more productive. Sales reps and contact center teams are able to make more calls which means more sales and more happy customers.
What is a Power Dialer?
A power dialer is a piece of telephone technology that dials a phone number right after a call is completed. As soon as an operator finishes a call, the power dialer calls the next contact on the list.
With a power dialer, teams can be more efficient because they’re not wasting time figuring out which number to call next. In addition, they won’t waste time dialing numbers as the software does it for them.
7 Benefits That Highlight The Importance of a Power Dialer for Your Business
Now you understand the concept of a power dialer, let’s help you understand some of the major benefits for your business.
Drastically Improves Performance
Using a power dialer is a much better approach than reps having to dial numbers manually. Calling with a CRM and power dialer is much easier as all that’s required is a click on the call button.
Some of the pain of calling long lists of numbers is also taken away by the power dialer because you simply choose the right contacts and the dialer takes care of the rest.
Estimates are that a power dialer can double overall performance when it comes to calling.
Saves Time
When the software takes over the dialing process it saves time. In addition, a power dialer takes you to the relevant record screen where you can perform the necessary action, and then move to the next call automatically.
More Calls, More Closing, More Revenue
If sales reps or call center staff are able to make more calls per day it means they’ll eventually close more deals. In turn, this helps generate more revenue for your business.
Boosts Efficiency
Power dialers can skip bad numbers and voicemails, which makes calls valuable for your business.
In addition, a power dialer keeps a record of any unanswered calls so you can contact them again at a different time or with a different approach. You have the ability to monitor activities using call dispositions, tags, and notes.
Such features mean contacts are maximized and the chances of converting them to a paying customer will be higher.
Lessens Call Reluctance
Even the best salesperson will happily admit their job is not easy. As well as being able to communicate, the job requires that you can gauge when to insist on an offer, when to re-engage, and when to stop.
A common problem with sales teams is called reluctance, often because of poorly managed performance during a call.
When a power dialer is used, it can help agents become more effective during every call because it records and tracks calls and performance.
Increases Connection Rates
Some of the latest power dialers improve connection rates by using a local presence that lets businesses dynamically display an area’s local ID to match with the customer’s location. When the area code of a cold call is local, it can increase connection rates by around 30% to 40%.
Connection rates are crucial because they are the first step in building customer relationships. Power dialers are able to push automatic voicemail, SMS, or email sequences to contacts that failed to connect through a telephone call. Enabling agents to use other communication channels creates more chances for communication and gives customers more contact options.
Enriches Call Experiences
A power dialer gives agents ample time to prepare in between calls. Wrap-up times can be customized so agents have time to breathe and prepare for the next call. Ultimately, this improves the quality of calls for you and your customers.
Pros and Cons of Power Dialers
Pros
- A quick and efficient way of getting through a dialing list
- Allows agents to set their own dial rates
- Better chance to personalize the pitch
- Always on the line when connected, so there’s no delay when a prospect picks up
Cons
- Allows you to get through a good number of calls each day, but not as many as a predictive dialer.
- Allows for a greater level of personalization, but not at the level of other dialing options
- Not very much time to understand the lead before they’re connected
- Surface-level conversations are common
Final Thoughts
As you now appreciate, power dialers can be very beneficial for your business, but they’re not right for every business, and it depends on the kind of sales you’re doing.
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