Fitbit issues a recall on the Ionic, offering a full refund and more


The Fitbit Ionic was released all the way back in 2017, but if you’re one of the 1.7 million owners, you’ll want to ship it back to Fitbit. The company announced, in conjunction with US Consumer Product Safety Commission (CPSC), a voluntary recall on the Ionic due to concerns that the smartwatch poses a burn hazard.

According to the CSPC’s recall page, the reason for this is because “the lithium-ion battery in the Ionic smartwatch can overheat, posing a burn hazard.” It’s unknown how many customers this has already affected, but there were reportedly more than 100 cases of the Ionic overheating, along with 78 reports of injuries in the U.S. 

But given that the smartwatch has been available for almost five years, chances are you might have already upgraded to a different model. If you still own your Ionic, Fitbit is offering a complete refund of the $299 purchase price, along with providing a 40% discount on other Fitbit wearables:

After a thorough investigation, we determined that in very limited instances, the battery in the Ionic smartwatch can overheat, posing a burn hazard. Your safety is always our top priority, and we are taking this action out of an abundance of caution. We’re offering a refund to Fitbit Ionic customers.

Ionic owners can begin the recall process by heading to the company’s landing page and following the on-screen steps. After filling out the information needed, Fitbit will provide you with a mailing label so that you can send the smartwatch back to the company. After Fitbit receives your Ionic, the company will issue the refund, along with providing instructions on how you can take advantage of the discounts being provided.

Following the Ionic’s release, Fitbit has pivoted to focusing more on the Sense, Charge, and Versa lines of wearables. The company is also expected to launch a new smartwatch powered by Wear OS 3, but we have yet to hear any details regarding the watch.


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