When you buy a phone and you discover a gap between the display of the phone and its body, you would think that something is not right. That’s pretty much what some Pixel 5 owners thought when they discovered that their phones arrived in their hands with a gap between the display and chassis.
This has led to some concern regarding the water-resistance of the phone, and if the gap could be big enough to allow water to seep into the inside of the handset, but as it turns out, Google thinks it’s a non-issue. In a post made on Google’s support forum, a Community Specialist commented that this gap is a “normal part of the design” of the Pixel 5, and that it has no effect on the water-resistance of the handset.
“We’ve had a chance to investigate units from customers and, combined with our quality control data from the factory, we can confirm that the variation in the clearance between the body and the display is a normal part of the design of your Pixel 5. There is no effect on the water and dust resistance or functionality of your phone. We will work with customers on an individual basis to address any concerns they may have.”
The comment makes it seem like this is to be an expected thing, and that some devices might ship with this issue and that it’s fine. That being said, we understand that some customers are rightfully upset. After all, they paid the same $700 as other customers who received units that are perfectly fine.
The post made by the Google rep seems to suggest that customers who aren’t happy about this “normal part of the design” can reach out to the company, where hopefully Google will honor returns and exchanges.