Sep 24th, 2019

Security features like PIN codes are designed to protect our phones and prevent unauthorized users from getting in. But what if it prevents the owner themselves from getting in? Turns out due to some weird and mysterious bug, some Pixel owners are reporting that they are getting locked out of their phones despite entering the correct PIN.

According to one of the posts on the forums, it describes how entering the correct PIN will just send users back to a black screen with nothing happening:

“My new Pixel XL suddenly stopped allowing me to use my pin to unlock it. I am definitely using the right pin. If I try a different pin, it tells me I have the wrong pin. When I try the correct pin it goes to a black screen then back to my lock screen.”

This problem seems to have been around for a while now, and it doesn’t seem to be device specific either as Pixel XL, Pixel 2, and Pixel 3 models have all been affected. Google seems to be aware of the issue and for now, the only solution that they can offer to customers is to perform a factory reset, something which many problem aren’t too thrilled about since it essentially wipes the phone and users will need to start all over again.

This is made worse if users have not had the time to backup their devices before performing the factory reset. Google has sent some users replacement units but the problem has cropped up again. We’re not sure how widespread the problem is, but it could be worth keeping an eye out for.

Source: Phone Arena

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