Jul 11th, 2019

Updates are usually seen as good things where they bring about bug fixes, new features, and general improvements. That doesn’t seem to be the case with a recent update that Samsung has pushed out for its Galaxy S10 and S10+ handsets because according to user reports, it seems that some users have since been locked out of their phones following the update.

Usually, during the course of a software update, your phone reboots itself and after that, you’ll be asked to enter your PIN to unlock your phone (if you have one set up). What has happened is that according to some users, after entering their PIN, the screen turns black for a while before they are prompted to enter their PIN again. This seems to be happening to users who did not set up a PIN for their phones to begin with.

It is unclear how widespread this problem is, but a series of post on Reddit and the Samsung forums have found that there are quite a few users who are affected by this. We’re not sure what might have triggered this bug in the first place, but it doesn’t seem to be carrier-specific as some users who are complaining are on Verizon, while others are on AT&T, but for now, it seems to be mostly US-based.

There is no surefire fix available yet, although some people have had some luck by booting their smartphones into safe mode. For those who still can’t get it to work, the only way is to factory reset your phone, which means that if you haven’t backed up your data, there is a good chance you’ll lose them.

Samsung has yet to respond to the problem, so until the company issues a fix for this problem, you might want to hold off from updating your phone just yet.

Source: Android Authority

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