AT&T, Verizon and T-Mobile stop selling the Samsung Galaxy Note 7 as replacement units explode


AT&T, Verizon and T-Mobile are no longer selling the Samsung Galaxy Note 7 in the US and Telstra, a service provider in Australia, has decided to temporarily pause shipments of the replacement Note 7 to its customers. Samsung is currently investigating the explosion of an alleged replacement Note 7 which went up in smoke onboard a Southwest Airlines plane last week. Unfortunately for Samsung, reports of additional Galaxy Note 7s going up in flames have come in over the weekend — one of which was captured on video at a Burger King in South Korea.

Samsung has not issued a statement regarding any of the new reports. If replacement units are still as dangerous as the original ones, it may be time for Samsung to throw in the towel and discontinue the Note 7 altogether. We were extremely impressed with the phone in our review, but it will be difficult for Samsung to convince people to buy the Note 7 if it is forced to issue a second recall.


Samsung is working with the Consumer Product Safety Commission to investigate the safety of replacement Samsung Galaxy Note 7 smartphones. While the investigation is underway, Verizon is suspending the exchange of replacement Note7 smartphones. Any Verizon customer concerned about the safety of their replacement Note 7 smartphone may take it back to the original point of purchase to exchange it for another smartphone. Verizon online customers may also exchange their replacement Note 7 smartphones at Verizon stores.


While Samsung investigates multiple reports of issues, T-Mobile is temporarily suspending all sales of the new Note7 and exchanges for replacement Note7 devices. Customers can still bring their recalled Note7 or the new replacement Note7, along with accessories they purchased from T-Mobile, to a T-Mobile store for a full refund and choose from any device in T-Mobile’s inventory. We’ll waive any restocking charges, and customers who purchased during pre-order can keep the free Netflix subscription and Gear Fit or SD card they received.


Based on recent reports, we’re no longer exchanging new Note7s at this time, pending further investigation of these reported incidents. We still encourage customers with a recalled Note7 to visit an AT&T location to exchange that device for another Samsung smartphone or other smartphone of their choice.


“We have temporarily paused shipping replacement Galaxy Note7 smartphones to our customers while Samsung investigates reported incidents in the U.S. We have asked Samsung to provide us with an update on their investigations as a matter of priority and will update our customers as soon as we learn more. In the meantime we are helping customers with loan phones and for those who do not wish to wait for the exchange program a change-over to an alternative smartphone.”

[Android Authority, The Verge]

Nick Gray
I'm a life-long tech enthusiast who has a soft spot for HTC. After writing about tech for more than a decade, I jumped at the opportunity to take on the role of Editor in Chief at Phandroid. Please contact me at [email protected].

AT&T may stop carrying the Galaxy Note 7 altogether

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