It’s done. It’s over. Carriers and retailers already began halting sales on the Samsung Galaxy Note 7, but up until now, Samsung was still actively investigating the issue after multiple reports of “safe” replacement devices bursting into flames. It’s only now that an announcement via the company’s website has confirmed the inevitable: the Galaxy Note 7 is not safe for use and everyone should return it. Okay, Samsung isn’t saying exactly that, but they do recommend anyone who owns a device power down and stop using it immediately.
“We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.
We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available.”
Samsung says they’re still looking into what could be causing the Note 7 devices to catch fire, originally thought to be a problem with faulty batteries from one of Samsung’s suppliers. It’s not clear how widespread the problem is and although Samsung still isn’t willing to 100% own up to the problem — there’s simply no coming back from this.
Pending results of the investigation, we expect another worldwide recall to be made official in the coming days and it’s extremely unlikely we’ll see a second replacement program take place after that. Make no mistake, the entire future of the Note line is now in jeopardy after this monumental screw up.