T-Mobile guarantees you’ll always love their coverage or they’ll give you a refund


T-Mobile is betting big on their network with their latest promotion. They’re so confident that you’ll be satisfied with their coverage and speed that they’ll give you a refund on service and a superphone bought through the company’s JUMP! program for the life of the commitment.

Here’s exactly how it works:

  • New or existing Simple Choice™ customers sign up for JUMP! On Demand with an eligible device.
  • If at any time you aren’t completely satisfied with T-Mobile’s coverage and want to switch, we’ll reimburse up to a full month’s service and completely refund your device OR unlock it so you can use it somewhere else:
    • If you aren’t satisfied with your service within 30 days, you can return your device for a full refund, and we’ll reimburse any service costs.
    • After the first 30 days, if you want to leave and continue making interest-free device payments with JUMP! On Demand, you simply need to call us or visit one of our stores and we will have your device unlocked so you can keep it and use it elsewhere. And you’ll receive a refund of your current month of service.
    • As not all devices may be fully compatible with other wireless networks, customers should consult with T-Mobile’s customer care or retail sales team to understand with which networks their device is compatible.
  • You must call us or visit a participating T-Mobile store to enact your Lifetime Coverage Guarantee benefits before cancelling or porting service to another company
  • Customers who cancel service and remain on a T-Mobile financing program will lose any promotional pricing credits and return to standard JUMP! On Demand pricing for their phones.

The FAQ goes into a bit more detail about the program and which devices are eligible for the promotion. All JUMP! phones which support Extended Range 4G LTE are supported, business customers are eligible, the guarantee lasts as long as you’re using your phone and service, and if you leave before your device is paid in full you can continue to make interest-free payments without service and T-Mobile will unlock your phone so it can be used anywhere.

T-Mobile is still considered to be a tier lower than AT&T and Verizon when it comes to coverage, but they’ve been doing major work to turn that around in speedy fashion, and this guarantee shows they’re serious about becoming one of the most reliable carriers in the nation. With all the other Uncarrier benefits there’s no reason not to give Magenta a go if you’ve been needing a chance of pace. Let us know if you’ll be doing just that.

[via T-Mobile]

Quentyn Kennemer
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