AT&T to switch from 30 to 14 days for returns and service cancelations


Thinking about switching to AT&T? You might want to do it today. The carrier will be switching its return and cancelation period from 30 to 14 days starting tomorrow, October 7th.

It is always nice to have a new device for a month. Two weeks might not be enough to fully test network coverage and performance, so this comes as bad news for those that have been considering going with Ma Bell. This change applies mostly to consumers, as AT&T has clarified that certain business owners will be able to stick with the current return policy.

All the details are below, so check them out before you go and get your new service. Keep in mind this policy might be different for certain states that require longer return periods, so always ask the representative and read the fine print.

With that said, shop carefully and tell us what you think! Would you say a 14-day return window is enough to test a new phone and service?

[Via: Engadget]

Edgar Cervantes

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  1. AT&F (F for FAIL)

  2. There goes their only advantage over other carriers.

  3. ROTFLMFAO! When is 14 days not enough? You need a week tops! I see how good the network coverage is to and from work and anywhere else within that week. Too many people were taking advantage of that 30 day policy.

    1. The point is that AT&T is not getting better (such as unlimited data like Sprint and t-mobile). It only knows how to subtract.

      1. They wouldn’t have shorted the time if people hadn’t been abusing it. 30 days to figure out if AT&T and a device was overkill. I get great speed and coverage from AT&T and never had issues w/ service.

  4. It’s a week in the Netherlands. Wouldn’t need more.

  5. Two weeks should be plenty of time to make sure everything is working for you, I see no problem with this.

  6. 2 weeks not enough? you traveling around the world or something?

    1. yeah traveling around the work….hop aboard the fail train buddy cuz i think u meant world…smh

  7. Just further erosion of a consumers rights. At least there are states smart enough to tell carriers to go to hell.

    1. Which states are those?

    2. 30 days = Consumer Rights? Really? Do your research, then buy into a service and phone.

  8. why was my comment delete phandroid…it’s true…at&t does suck the big one!

  9. So if someone returns a phone after 29 days of use is it still considered new for the next person in line? 2 weeks is plenty.

  10. AT&T just adjusted to meet other carriers. If you stick with buying your phone to indirects, you usually get 30 days still…just depends on the seller. Indirects, like Costco, Amazon or whomever, usually have better prices on phones and accessories anyway.

    1. To correct your statement about buying phones via “indirects” and getting 30 days.
      You are slightly wrong.

      Let us use Costco as an example and At&t. You walk into Costco, get an At&t phone. Costco allows you to return the actual handset to Costco for up to 90 days. But don’t be fooled, after the 14th day you still have a contractual obligation with At&t. So basically, Costco says sure return the phone to us, but you have to still pay At&t monthly for the next two years. Don’t ever confuse the retail store return policy with your contractual obligation with the carrier. THE TWO ARE TWO VERY SEPARATE RETURN POLICIES.

      I guess when you go to Costco on day 90 to return your phone, you will actually end up keeping it since you have to pay the contract for 2 years anyway. LOL…so it’s not really a 90 day return or 30 day for other stores. Basically, always look at your carrier contract, that is your real return policy. Oh and usually after the 3rd day, activation fees are not refunded. :)

  11. Wow even worse customer service than before. Good thing they didn’t take t-mobile.

  12. It’s 30 days in California.

  13. Hell with them all. Bunch of money hogs every last one. Thinking about saying hell with a cell phone go back to a pager. Oh I forgot finding a pay phone in my city that works is getting harder and harder each year.

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