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Verizon looks to be cracking down on subscribers who expect to exchange cosmetically-damaged phones for replacements that are in better shape. Long story short: if your device breaks – even due to a manufacturer defect within the hardware or software – you’ll have to pay a premium if the device has blatant cosmetic flaws. All of this is set to go down April 1st. (And yes, we too are hoping it’s nothing but an April Fool’s joke.)
Blemish on the back cover? You’ve gotta pay. Scratch on the display or dust beneath the camera lens? Yup, that’ll be cause for money out of your pockets too. Sit down while you read this next bit: those damages may cost you $300 per incident. Other notable changes have been made, as well. For one, you can no longer take your device into a Verizon store for an on-the-spot exchange – all of that will be taken care of via today’s standard premium shipping methods.
And overnight service is no longer free as you’ll soon have to pay $13 to get your device to Verizon in a jiffy. Optionally, you can pay $7 for 2-day service. That sucks because they’re reportedly reducing the return window from 10 days to 5 – economy shipping is free but takes 5 days to make it to Verizon. Choosing the standard service instead of overnight might be trouble for you in that regard. (You can still get free overnight service if you pay monthly for Verizon’s total equipment coverage program. [GadgetU via AP]
damn, i already thought they were nickel and diming… this is like ten and twentying.
damn, i already thought they were nickel and diming… this is like ten and twentying.
damn, i already thought they were nickel and diming… this is like ten and twentying.
damn, i already thought they were nickel and diming… this is like ten and twentying.
damn, i already thought they were nickel and diming… this is like ten and twentying.
damn, i already thought they were nickel and diming… this is like ten and twentying.
Last time I got something via Verizon’s “overnight service” I ordered it on a Friday morning and received it the next Wednesday. Go figure.
Last time I got something via Verizon’s “overnight service” I ordered it on a Friday morning and received it the next Wednesday. Go figure.
Last time I got something via Verizon’s “overnight service” I ordered it on a Friday morning and received it the next Wednesday. Go figure.
Last time I got something via Verizon’s “overnight service” I ordered it on a Friday morning and received it the next Wednesday. Go figure.
Last time I got something via Verizon’s “overnight service” I ordered it on a Friday morning and received it the next Wednesday. Go figure.
Last time I got something via Verizon’s “overnight service” I ordered it on a Friday morning and received it the next Wednesday. Go figure.
I am thinking to switch to verizon in a year if T-Mobile is gone. Cosmetic damage to a phone doesn’t worry me but what Verizon is proposing to do sounds like it will be hard to get a replacement phone.
S P R I N T
Anyone who keeps VZW is just dumb.
S P R I N T
Anyone who keeps VZW is just dumb.
S P R I N T
Anyone who keeps VZW is just dumb.
S P R I N T
Anyone who keeps VZW is just dumb.
Or lives in an area where Sprint has terrible reception.
Or lives in an area where Sprint has terrible reception.
Or lives in an area where Sprint has terrible reception.
Or lives in an area where Sprint has terrible reception.
ill buy that, for sure. But if you got Sprint in your area, its definitely the way to go. I can say, I’ve traveled more than most, and Sprint has been pretty good everywhere between California and the Mississippi River.
ill buy that, for sure. But if you got Sprint in your area, its definitely the way to go. I can say, I’ve traveled more than most, and Sprint has been pretty good everywhere between California and the Mississippi River.
ill buy that, for sure. But if you got Sprint in your area, its definitely the way to go. I can say, I’ve traveled more than most, and Sprint has been pretty good everywhere between California and the Mississippi River.
ill buy that, for sure. But if you got Sprint in your area, its definitely the way to go. I can say, I’ve traveled more than most, and Sprint has been pretty good everywhere between California and the Mississippi River.
ill buy that, for sure. But if you got Sprint in your area, its definitely the way to go. I can say, I’ve traveled more than most, and Sprint has been pretty good everywhere between California and the Mississippi River.
ill buy that, for sure. But if you got Sprint in your area, its definitely the way to go. I can say, I’ve traveled more than most, and Sprint has been pretty good everywhere between California and the Mississippi River.
Outside reception is great on Sprint, but for me, indoor signal is garbage. And 4G is still atrocious in Miami.
Outside reception is great on Sprint, but for me, indoor signal is garbage. And 4G is still atrocious in Miami.
Or lives in an area where Sprint has terrible reception.
Or lives in an area where Sprint has terrible reception.
I just returned my evo to sprint coverage sucked in chicgaoland 4G is almost never there I really wanted this to work out since Sprint has great plans and I have to switch from T-mobile I wont pay AT&T a dime so my only other choice is Verizon. Sprints 4G never beat T-mobiles 4G where I am at it was always slower.
I just returned my evo to sprint coverage sucked in chicgaoland 4G is almost never there I really wanted this to work out since Sprint has great plans and I have to switch from T-mobile I wont pay AT&T a dime so my only other choice is Verizon. Sprints 4G never beat T-mobiles 4G where I am at it was always slower.
I just returned my evo to sprint coverage sucked in chicgaoland 4G is almost never there I really wanted this to work out since Sprint has great plans and I have to switch from T-mobile I wont pay AT&T a dime so my only other choice is Verizon. Sprints 4G never beat T-mobiles 4G where I am at it was always slower.
Take a breath and add some punctuation.
Take a breath and add some punctuation.
Take a breath and add some punctuation.
Take a breath and add some punctuation.
I just returned my evo to sprint coverage sucked in chicgaoland 4G is almost never there I really wanted this to work out since Sprint has great plans and I have to switch from T-mobile I wont pay AT&T a dime so my only other choice is Verizon. Sprints 4G never beat T-mobiles 4G where I am at it was always slower.
S P R I N T
Anyone who keeps VZW is just dumb.
S P R I N T
Anyone who keeps VZW is just dumb.
Verizon sucks.
I’m switching to sprint from T-mobile instead of verizon.
Verizon sucks.
I’m switching to sprint from T-mobile instead of verizon.
Verizon sucks.
I’m switching to sprint from T-mobile instead of verizon.
Verizon sucks.
I’m switching to sprint from T-mobile instead of verizon.
My Bro did that two months ago… hes been very happy.
My Bro did that two months ago… hes been very happy.
My Bro did that two months ago… hes been very happy.
My Bro did that two months ago… hes been very happy.
My Bro did that two months ago… hes been very happy.
My Bro did that two months ago… hes been very happy.
Verizon sucks.
I’m switching to sprint from T-mobile instead of verizon.
Verizon sucks.
I’m switching to sprint from T-mobile instead of verizon.
This is some straight balls.
This is some straight balls.
This is some straight balls.
This is some straight balls.
This is some straight balls.
This is some straight balls.
I’d rather do without revamping a return/equipment policy, but i’m sure it was put into place per a majority of customers indeed abusing their equipment or the like of something related. Considering we’re in an age that the cheaper multimedia/feature phone has become the less preferred, known & used product compared to the many smartphones of any brand, i’m sure they [the smartphones] may be just a bit slightly more expensive for Verizon to replace. All-in-all however, i’m hoping this new policy is in place to offset any possible major increase in monthly rates that could easily be passed onto their customers considering the further advancements in technology, such as 4G, data-hungry transmissions, etc. Just remember one thing Verizon. Be very careful of your subscriber base & when it comes to their pocket-books. You already are a premium-based provider as your services are not typically bottom-of-the-barrell cheap. You’ve already made it more difficult to upgrade equipment. I’d be wary on how ‘difficult’ you make it to be to be able to appreciate & value you as a premium wireless provider that DOES CARE about their customer base.
This is probably legit, when I bought my Thunderbolt the sales rep had me upgrade my insurance so if would still get overnight shipping if I needed a replacement. This is an older document because he knew of the changes on launch day.
This is probably legit, when I bought my Thunderbolt the sales rep had me upgrade my insurance so if would still get overnight shipping if I needed a replacement. This is an older document because he knew of the changes on launch day.
This is probably legit, when I bought my Thunderbolt the sales rep had me upgrade my insurance so if would still get overnight shipping if I needed a replacement. This is an older document because he knew of the changes on launch day.
This is probably legit, when I bought my Thunderbolt the sales rep had me upgrade my insurance so if would still get overnight shipping if I needed a replacement. This is an older document because he knew of the changes on launch day.
This is probably legit, when I bought my Thunderbolt the sales rep had me upgrade my insurance so if would still get overnight shipping if I needed a replacement. This is an older document because he knew of the changes on launch day.
This is probably legit, when I bought my Thunderbolt the sales rep had me upgrade my insurance so if would still get overnight shipping if I needed a replacement. This is an older document because he knew of the changes on launch day.
Also this change happened because none of the certified like new devices actually work and most get sent back. Just another way to rape us customers.
Also this change happened because none of the certified like new devices actually work and most get sent back. Just another way to rape us customers.
Also this change happened because none of the certified like new devices actually work and most get sent back. Just another way to rape us customers.
Also this change happened because none of the certified like new devices actually work and most get sent back. Just another way to rape us customers.
Also this change happened because none of the certified like new devices actually work and most get sent back. Just another way to rape us customers.
Also this change happened because none of the certified like new devices actually work and most get sent back. Just another way to rape us customers.
Yup, this is what my coworkers tell me. How fair is it to keep your phone in an almost new condition then get something that looks like a puppy chewed on it back? It’s BS and they changed policy because of their lax QC on these “like new” devices. It’s cheaper not to pull crappy but semi functional phones and just hope the customer doesn’t care enough to complain.
Yup, this is what my coworkers tell me. How fair is it to keep your phone in an almost new condition then get something that looks like a puppy chewed on it back? It’s BS and they changed policy because of their lax QC on these “like new” devices. It’s cheaper not to pull crappy but semi functional phones and just hope the customer doesn’t care enough to complain.
Wow $299 for a replacement phone? I tried to tell yall, once the iPhone goes to Verizon, things are going to change for the worst. First the “New Every 2” program and then no more early upgrades. Thats why I’m so glad I have Sprint. Reasonable rate plans, great coverage, EVO and EVO 3D.
I hope iPhone never comes this way.
Wow $299 for a replacement phone? I tried to tell yall, once the iPhone goes to Verizon, things are going to change for the worst. First the “New Every 2” program and then no more early upgrades. Thats why I’m so glad I have Sprint. Reasonable rate plans, great coverage, EVO and EVO 3D.
I hope iPhone never comes this way.
Yeah, Verizon’s getting pretty damn ridiculous! I will be moving to another carrier very soon! I have friends who converted to Sprint and have loved it!
Yeah, Verizon’s getting pretty damn ridiculous! I will be moving to another carrier very soon! I have friends who converted to Sprint and have loved it!
First they double the ETF, citing to offset smartphone costs, despite the fact material cost have actually gotten cheaper, now this.
Sprint doesn’t exist in my area, and AT&T tiered data and EDGE (no 3G in my area) are things I can’t compromise on, since the price is practically same as Verizon.
There just aren’t enough choices and I don’t see the T-Mobile merger helping things.
First they double the ETF, citing to offset smartphone costs, despite the fact material cost have actually gotten cheaper, now this.
Sprint doesn’t exist in my area, and AT&T tiered data and EDGE (no 3G in my area) are things I can’t compromise on, since the price is practically same as Verizon.
There just aren’t enough choices and I don’t see the T-Mobile merger helping things.
where do u live?
where do u live?
Cedartown, GA
Cedartown, GA
Talk about NICKEL AND DIMING AND OUT RIGHT HIGHWAY ROBBERY THIS IS VERIZON AT THERE BEST… Where are all the normal VERIZON FANBOYS for this post??? Pretty sure you won’t be seeing them here BUNCH OF BUMS.. VERIZON SUCKS EGGS and so does there decrepit LTE technology the technology that makes you need to take out your sim card in your smartphone inorder to SHUT OFF LTE otherwise it blows your battery inside of 2hrs… Nothing beats SPRINT and as customers on sprint we should be happy not to have to face these kinds of PRICE SITUATIONS.. Truthfully there technology is wrong for the devices they use nothing on verzion is worth having and neither is there network
Talk about NICKEL AND DIMING AND OUT RIGHT HIGHWAY ROBBERY THIS IS VERIZON AT THERE BEST… Where are all the normal VERIZON FANBOYS for this post??? Pretty sure you won’t be seeing them here BUNCH OF BUMS.. VERIZON SUCKS EGGS and so does there decrepit LTE technology the technology that makes you need to take out your sim card in your smartphone inorder to SHUT OFF LTE otherwise it blows your battery inside of 2hrs… Nothing beats SPRINT and as customers on sprint we should be happy not to have to face these kinds of PRICE SITUATIONS.. Truthfully there technology is wrong for the devices they use nothing on verzion is worth having and neither is there network
So thats what you look like.
So thats what you look like.
So thats what you look like.
Goofy isn’t he? When you read his posts and see his pic its tragic that he’s a middle aged man not a 12yr. old kid with ADD who doesn’t get enough attention.
Goofy isn’t he? When you read his posts and see his pic its tragic that he’s a middle aged man not a 12yr. old kid with ADD who doesn’t get enough attention.
Goofy isn’t he? When you read his posts and see his pic its tragic that he’s a middle aged man not a 12yr. old kid with ADD who doesn’t get enough attention.
Goofy isn’t he? When you read his posts and see his pic its tragic that he’s a middle aged man not a 12yr. old kid with ADD who doesn’t get enough attention.
Hey pecker face where is your picture??? Bet your nothing but some middle aged balding pale guy that likes stale tuna fish.. Stop hidding behind fake names and no pictures you bum.
Hey pecker face where is your picture??? Bet your nothing but some middle aged balding pale guy that likes stale tuna fish.. Stop hidding behind fake names and no pictures you bum.
Hey pecker face where is your picture??? Bet your nothing but some middle aged balding pale guy that likes stale tuna fish.. Stop hidding behind fake names and no pictures you bum.
Hey pecker face where is your picture??? Bet your nothing but some middle aged balding pale guy that likes stale tuna fish.. Stop hidding behind fake names and no pictures you bum.
Hey pecker face where is your picture??? Bet your nothing but some middle aged balding pale guy that likes stale tuna fish.. Stop hidding behind fake names and no pictures you bum.
Hey pecker face where is your picture??? Bet your nothing but some middle aged balding pale guy that likes stale tuna fish.. Stop hidding behind fake names and no pictures you bum.
Hey pecker face where is your picture??? Bet your nothing but some middle aged balding pale guy that likes stale tuna fish.. Stop hidding behind fake names and no pictures you bum.
Hey pecker face where is your picture??? Bet your nothing but some middle aged balding pale guy that likes stale tuna fish.. Stop hidding behind fake names and no pictures you bum.
Hey pecker face where is your picture??? Bet your nothing but some middle aged balding pale guy that likes stale tuna fish.. Stop hidding behind fake names and no pictures you bum.
Waiting to see what you look like??? Pretty sure there’s nothing special there
Waiting to see what you look like??? Pretty sure there’s nothing special there
Waiting to see what you look like??? Pretty sure there’s nothing special there
Waiting to see what you look like??? Pretty sure there’s nothing special there
Waiting to see what you look like??? Pretty sure there’s nothing special there
Waiting to see what you look like??? Pretty sure there’s nothing special there
Waiting to see what you look like??? Pretty sure there’s nothing special there
Waiting to see what you look like??? Pretty sure there’s nothing special there
Waiting to see what you look like??? Pretty sure there’s nothing special there
So thats what you look like.
http://www.youtube.com/watch?v=NlkT7gRM0xo&feature=youtube_gdata_player
http://www.youtube.com/watch?v=NlkT7gRM0xo&feature=youtube_gdata_player
Wow. Even with the fabled Verizon iPhone the grass doesn’t look as green from my Sprint porch. You would think that something I take for granted like an instore phone switch could be taken away. I’m glad for better or worse Sprint doesn’t always copy the industry leader.
Wow. Even with the fabled Verizon iPhone the grass doesn’t look as green from my Sprint porch. You would think that something I take for granted like an instore phone switch could be taken away. I’m glad for better or worse Sprint doesn’t always copy the industry leader.
I’m getting sick and tired of Verizon nickel and diming us, it’s getting worse and worse with this company. If this crap keeps up when my contract is up I’m going to fold and switch to Sprint or US Cellular as either seem much better off than the big red ban hammer.
I’m getting sick and tired of Verizon nickel and diming us, it’s getting worse and worse with this company. If this crap keeps up when my contract is up I’m going to fold and switch to Sprint or US Cellular as either seem much better off than the big red ban hammer.
Verizon is a SHAMELESS JOKE… http://www.youtube.com/watch?v=NlkT7gRM0xo&feature=youtube_gdata_player
Verizon is a SHAMELESS JOKE… http://www.youtube.com/watch?v=NlkT7gRM0xo&feature=youtube_gdata_player
wow how is it that you Verizon customer just starting to notice how bad and blood sucking is your carrier? Verizon been taking guys for suckers for a long time now, thank god for sprint and tmobile.
wow how is it that you Verizon customer just starting to notice how bad and blood sucking is your carrier? Verizon been taking guys for suckers for a long time now, thank god for sprint and tmobile.
wow how is it that you Verizon customer just starting to notice how bad and blood sucking is your carrier? Verizon been taking guys for suckers for a long time now, thank god for sprint and tmobile.
wow how is it that you Verizon customer just starting to notice how bad and blood sucking is your carrier? Verizon been taking guys for suckers for a long time now, thank god for sprint and tmobile.
The recent changes have made it impossible for loyal customers to stay with this company. Customer service is out the door, more and more restrictions and obscene increases in data rates already take their toll. Add to that the fact that service quality is flat out crap now, I’m a trucker and drop calls constantly in places that it never used to happen and I had to ask myself why put up with it. My bill with these yoyo’s is almost $400 a month. They should not be alienating people like me yet they are. Off to Sprint where the phones may not be quite as good but a higher level of seevice will cost $140 less per month and though the service may come with and accent, it seems sincere. Can you here me now you greedy idiots?
The recent changes have made it impossible for loyal customers to stay with this company. Customer service is out the door, more and more restrictions and obscene increases in data rates already take their toll. Add to that the fact that service quality is flat out crap now, I’m a trucker and drop calls constantly in places that it never used to happen and I had to ask myself why put up with it. My bill with these yoyo’s is almost $400 a month. They should not be alienating people like me yet they are. Off to Sprint where the phones may not be quite as good but a higher level of seevice will cost $140 less per month and though the service may come with and accent, it seems sincere. Can you here me now you greedy idiots?
The recent changes have made it impossible for loyal customers to stay with this company. Customer service is out the door, more and more restrictions and obscene increases in data rates already take their toll. Add to that the fact that service quality is flat out crap now, I’m a trucker and drop calls constantly in places that it never used to happen and I had to ask myself why put up with it. My bill with these yoyo’s is almost $400 a month. They should not be alienating people like me yet they are. Off to Sprint where the phones may not be quite as good but a higher level of seevice will cost $140 less per month and though the service may come with and accent, it seems sincere. Can you here me now you greedy idiots?
The recent changes have made it impossible for loyal customers to stay with this company. Customer service is out the door, more and more restrictions and obscene increases in data rates already take their toll. Add to that the fact that service quality is flat out crap now, I’m a trucker and drop calls constantly in places that it never used to happen and I had to ask myself why put up with it. My bill with these yoyo’s is almost $400 a month. They should not be alienating people like me yet they are. Off to Sprint where the phones may not be quite as good but a higher level of seevice will cost $140 less per month and though the service may come with and accent, it seems sincere. Can you here me now you greedy idiots?
Why does your service cost 400 dollars a month. That’s crack prices
Why does your service cost 400 dollars a month. That’s crack prices
Why does your service cost 400 dollars a month. That’s crack prices
Why does your service cost 400 dollars a month. That’s crack prices
how about we find out what “obvious damage” means. Does it really mean “cosmetic” damage? Or is it more like i bring back a phone that I ran over with a backhoe and say “its defective and i need a warrenty exchange” and they can now say no.
how about we find out what “obvious damage” means. Does it really mean “cosmetic” damage? Or is it more like i bring back a phone that I ran over with a backhoe and say “its defective and i need a warrenty exchange” and they can now say no.
how about we find out what “obvious damage” means. Does it really mean “cosmetic” damage? Or is it more like i bring back a phone that I ran over with a backhoe and say “its defective and i need a warrenty exchange” and they can now say no.
how about we find out what “obvious damage” means. Does it really mean “cosmetic” damage? Or is it more like i bring back a phone that I ran over with a backhoe and say “its defective and i need a warrenty exchange” and they can now say no.
VZW sucks indeed. Their sales people constantly give out bad information on their devices. My friends just come to me now as their trips to the store are generally followed by a conversations with me that inevitably starts with “what they should have told you is…” Last week I had to climb up the customer service ladder until I got to someone who would acually honor the free overnight shipping for my new TB that was plastered all over the product page. The first rep actually tried to convince me that 2 day shipping was “the same thing as overnight”. What a bunch of idiots or criminals! My guess would be a healthy mix of both.
VZW sucks indeed. Their sales people constantly give out bad information on their devices. My friends just come to me now as their trips to the store are generally followed by a conversations with me that inevitably starts with “what they should have told you is…” Last week I had to climb up the customer service ladder until I got to someone who would acually honor the free overnight shipping for my new TB that was plastered all over the product page. The first rep actually tried to convince me that 2 day shipping was “the same thing as overnight”. What a bunch of idiots or criminals! My guess would be a healthy mix of both.
VZW sucks indeed. Their sales people constantly give out bad information on their devices. My friends just come to me now as their trips to the store are generally followed by a conversations with me that inevitably starts with “what they should have told you is…” Last week I had to climb up the customer service ladder until I got to someone who would acually honor the free overnight shipping for my new TB that was plastered all over the product page. The first rep actually tried to convince me that 2 day shipping was “the same thing as overnight”. What a bunch of idiots or criminals! My guess would be a healthy mix of both.
The people that are upset about this are idiots. If there is a blemish on the phone, its because of the user. When you buy a phone you inspect it to make sure it looks good. Do you think any retail store out there would accept a return that looks like its been dropped or mishandled?? I definitelty dont agree with the shipping deal, that sucks. I there is a problem with my phone, I expect to get it replaced asap (next day air) or be able to go to a store and get it swapped. The people that tried to take advantage of the warranty replacement pollicy are the people you want to be mad at. They messed it up for everyone. I
The people that are upset about this are idiots. If there is a blemish on the phone, its because of the user. When you buy a phone you inspect it to make sure it looks good. Do you think any retail store out there would accept a return that looks like its been dropped or mishandled?? I definitelty dont agree with the shipping deal, that sucks. I there is a problem with my phone, I expect to get it replaced asap (next day air) or be able to go to a store and get it swapped. The people that tried to take advantage of the warranty replacement pollicy are the people you want to be mad at. They messed it up for everyone. I
The people that are upset about this are idiots. If there is a blemish on the phone, its because of the user. When you buy a phone you inspect it to make sure it looks good. Do you think any retail store out there would accept a return that looks like its been dropped or mishandled?? I definitelty dont agree with the shipping deal, that sucks. I there is a problem with my phone, I expect to get it replaced asap (next day air) or be able to go to a store and get it swapped. The people that tried to take advantage of the warranty replacement pollicy are the people you want to be mad at. They messed it up for everyone. I
The people that are upset about this are idiots. If there is a blemish on the phone, its because of the user. When you buy a phone you inspect it to make sure it looks good. Do you think any retail store out there would accept a return that looks like its been dropped or mishandled?? I definitelty dont agree with the shipping deal, that sucks. I there is a problem with my phone, I expect to get it replaced asap (next day air) or be able to go to a store and get it swapped. The people that tried to take advantage of the warranty replacement pollicy are the people you want to be mad at. They messed it up for everyone. I
Good last sentence jeff. They DO continue to make decisions that are swaying people away from their service. A year ago when I got my incredible I had no intentions to change carries but in the recent months some of their decisions and possible changes coming in the summer has got me looking for other options a year from now.
When I got a replacement from verizon, they didn’t even give me a back plate, I had to put the original on.
This is what happens when your carrier gets an iPhone. Stay away from Sprint, Please.
This is what happens when your carrier gets an iPhone. Stay away from Sprint, Please.
This is what happens when your carrier gets an iPhone. Stay away from Sprint, Please.
This is what happens when your carrier gets an iPhone. Stay away from Sprint, Please.
I think this is an April Fool’s joke. I was having issues with my phone and I called to get it exchanged last night with zero issues or costs. Now, my phone doesn’t have any physical damage but they didn’t even ask a question about that. If this were true I should have had much more difficulty (notice it says the starting date is 3/31, which was yesterday).
As for the shipping speed, I called around 5:45 PM last night, phone is on the delivery truck in my area as of 7:40 AM.
I think this is an April Fool’s joke. I was having issues with my phone and I called to get it exchanged last night with zero issues or costs. Now, my phone doesn’t have any physical damage but they didn’t even ask a question about that. If this were true I should have had much more difficulty (notice it says the starting date is 3/31, which was yesterday).
As for the shipping speed, I called around 5:45 PM last night, phone is on the delivery truck in my area as of 7:40 AM.
I think this is an April Fool’s joke. I was having issues with my phone and I called to get it exchanged last night with zero issues or costs. Now, my phone doesn’t have any physical damage but they didn’t even ask a question about that. If this were true I should have had much more difficulty (notice it says the starting date is 3/31, which was yesterday).
As for the shipping speed, I called around 5:45 PM last night, phone is on the delivery truck in my area as of 7:40 AM.
I think this is an April Fool’s joke. I was having issues with my phone and I called to get it exchanged last night with zero issues or costs. Now, my phone doesn’t have any physical damage but they didn’t even ask a question about that. If this were true I should have had much more difficulty (notice it says the starting date is 3/31, which was yesterday).
As for the shipping speed, I called around 5:45 PM last night, phone is on the delivery truck in my area as of 7:40 AM.
It’s worth paying for full coverage and so none of this matters. They are nickel and dimeing those too cheap to pay full coverage. It only makes sense for Verizon to cover their asses as they can’t resell a phone as new when it’s all dinged up. It’s only good business. Just as most stores charge you a restocking fee when you return merchandise that’s been opened or you have no receipt. It’s people like this, who don’t take care of their crap and then return it, that have ruined it for everyone else.
imho
It’s worth paying for full coverage and so none of this matters. They are nickel and dimeing those too cheap to pay full coverage. It only makes sense for Verizon to cover their asses as they can’t resell a phone as new when it’s all dinged up. It’s only good business. Just as most stores charge you a restocking fee when you return merchandise that’s been opened or you have no receipt. It’s people like this, who don’t take care of their crap and then return it, that have ruined it for everyone else.
imho
Though I totally agree with you, it has damaging effects to someone like myself who got hassled for returning my thunderbolt within the 14 day period due to the crappy battery. If you get a phone and something is wrong, they are doing what they can to make people stick with a defective device.
Though I totally agree with you, it has damaging effects to someone like myself who got hassled for returning my thunderbolt within the 14 day period due to the crappy battery. If you get a phone and something is wrong, they are doing what they can to make people stick with a defective device.
Though I totally agree with you, it has damaging effects to someone like myself who got hassled for returning my thunderbolt within the 14 day period due to the crappy battery. If you get a phone and something is wrong, they are doing what they can to make people stick with a defective device.
Though I totally agree with you, it has damaging effects to someone like myself who got hassled for returning my thunderbolt within the 14 day period due to the crappy battery. If you get a phone and something is wrong, they are doing what they can to make people stick with a defective device.
It’s worth paying for full coverage and so none of this matters. They are nickel and dimeing those too cheap to pay full coverage. It only makes sense for Verizon to cover their asses as they can’t resell a phone as new when it’s all dinged up. It’s only good business. Just as most stores charge you a restocking fee when you return merchandise that’s been opened or you have no receipt. It’s people like this, who don’t take care of their crap and then return it, that have ruined it for everyone else.
imho
It’s worth paying for full coverage and so none of this matters. They are nickel and dimeing those too cheap to pay full coverage. It only makes sense for Verizon to cover their asses as they can’t resell a phone as new when it’s all dinged up. It’s only good business. Just as most stores charge you a restocking fee when you return merchandise that’s been opened or you have no receipt. It’s people like this, who don’t take care of their crap and then return it, that have ruined it for everyone else.
imho
Wow a lot of you folks are totally clueless. Additionally, no offense Quentyn, but you are totally misleading everyone with your guessing.
Yes, it appears as though the shipping is changing and devices are no longer going to be exchangable in a store location.
But the blemish costing you $300? That’s just general dumb-assery (much like that word). That is NO DIFFERENT than what’s it’s been FOREVER! Last year, If you said you can’t make a call and your phone is defective and then sent them your phone with obvious damage, YOU GOT CHARGED. If you have a scratch or a mark on your phone, yet something totally unrelated is the problem, you’re not going to get charged!
One person implies wrong info, and you dipsh1ts jump on it like the last donut at a weight watchers meeting. Take your head out of your ass for 2 seconds and realize that COSTS ARE RISING!
Did you ever notice that when the newest, latest and greatest device gets released, suddenly everyone’s phone magically appears to have a manufacturer defect and needs replaced 3 times? VZW (and other carriers) have to eat that cost just because someone is bored with their Incredible after 3 months (that they HAD to have) and now wants the TB.
Keep working the system, keep calling and complaining and wanting credit, and then enjoy your higher-priced plans and devices. Dumb ass.
Wow a lot of you folks are totally clueless. Additionally, no offense Quentyn, but you are totally misleading everyone with your guessing.
Yes, it appears as though the shipping is changing and devices are no longer going to be exchangable in a store location.
But the blemish costing you $300? That’s just general dumb-assery (much like that word). That is NO DIFFERENT than what’s it’s been FOREVER! Last year, If you said you can’t make a call and your phone is defective and then sent them your phone with obvious damage, YOU GOT CHARGED. If you have a scratch or a mark on your phone, yet something totally unrelated is the problem, you’re not going to get charged!
One person implies wrong info, and you dipsh1ts jump on it like the last donut at a weight watchers meeting. Take your head out of your ass for 2 seconds and realize that COSTS ARE RISING!
Did you ever notice that when the newest, latest and greatest device gets released, suddenly everyone’s phone magically appears to have a manufacturer defect and needs replaced 3 times? VZW (and other carriers) have to eat that cost just because someone is bored with their Incredible after 3 months (that they HAD to have) and now wants the TB.
Keep working the system, keep calling and complaining and wanting credit, and then enjoy your higher-priced plans and devices. Dumb ass.
Wow a lot of you folks are totally clueless. Additionally, no offense Quentyn, but you are totally misleading everyone with your guessing.
Yes, it appears as though the shipping is changing and devices are no longer going to be exchangable in a store location.
But the blemish costing you $300? That’s just general dumb-assery (much like that word). That is NO DIFFERENT than what’s it’s been FOREVER! Last year, If you said you can’t make a call and your phone is defective and then sent them your phone with obvious damage, YOU GOT CHARGED. If you have a scratch or a mark on your phone, yet something totally unrelated is the problem, you’re not going to get charged!
One person implies wrong info, and you dipsh1ts jump on it like the last donut at a weight watchers meeting. Take your head out of your ass for 2 seconds and realize that COSTS ARE RISING!
Did you ever notice that when the newest, latest and greatest device gets released, suddenly everyone’s phone magically appears to have a manufacturer defect and needs replaced 3 times? VZW (and other carriers) have to eat that cost just because someone is bored with their Incredible after 3 months (that they HAD to have) and now wants the TB.
Keep working the system, keep calling and complaining and wanting credit, and then enjoy your higher-priced plans and devices. Dumb ass.
Wow a lot of you folks are totally clueless. Additionally, no offense Quentyn, but you are totally misleading everyone with your guessing.
Yes, it appears as though the shipping is changing and devices are no longer going to be exchangable in a store location.
But the blemish costing you $300? That’s just general dumb-assery (much like that word). That is NO DIFFERENT than what’s it’s been FOREVER! Last year, If you said you can’t make a call and your phone is defective and then sent them your phone with obvious damage, YOU GOT CHARGED. If you have a scratch or a mark on your phone, yet something totally unrelated is the problem, you’re not going to get charged!
One person implies wrong info, and you dipsh1ts jump on it like the last donut at a weight watchers meeting. Take your head out of your ass for 2 seconds and realize that COSTS ARE RISING!
Did you ever notice that when the newest, latest and greatest device gets released, suddenly everyone’s phone magically appears to have a manufacturer defect and needs replaced 3 times? VZW (and other carriers) have to eat that cost just because someone is bored with their Incredible after 3 months (that they HAD to have) and now wants the TB.
Keep working the system, keep calling and complaining and wanting credit, and then enjoy your higher-priced plans and devices. Dumb ass.
You get what you pay for.I had a problem with my Dinc, which I got on day one, it was overheating whenever I was using 3g. So I had to unroot to take it to Verizon so it can be replaced under warranty. After unroooting, went to verizon, told them the problem, they didn’t even look at the phone! They said no problem, a new one will be shipped to your house! No problems here!
You get what you pay for.I had a problem with my Dinc, which I got on day one, it was overheating whenever I was using 3g. So I had to unroot to take it to Verizon so it can be replaced under warranty. After unroooting, went to verizon, told them the problem, they didn’t even look at the phone! They said no problem, a new one will be shipped to your house! No problems here!
You get what you pay for.I had a problem with my Dinc, which I got on day one, it was overheating whenever I was using 3g. So I had to unroot to take it to Verizon so it can be replaced under warranty. After unroooting, went to verizon, told them the problem, they didn’t even look at the phone! They said no problem, a new one will be shipped to your house! No problems here!
You get what you pay for.I had a problem with my Dinc, which I got on day one, it was overheating whenever I was using 3g. So I had to unroot to take it to Verizon so it can be replaced under warranty. After unroooting, went to verizon, told them the problem, they didn’t even look at the phone! They said no problem, a new one will be shipped to your house! No problems here!
That’s how the manufacturers warranty replacements come john.
lol thisis crazy. Only verizon haha
lol thisis crazy. Only verizon haha
lol thisis crazy. Only verizon haha
lol thisis crazy. Only verizon haha
Remember you aren’t just paying for the damage at an equal rate, but enough for Verizon to turn a profit against you. I’d be okay with it if I was paying the exact price to fix or replace the cosmetic flaw, but you know Big Red is turning a sizable profit on this new policy. For example if there’s a scratch on the battery cover and a new battery cover costs Verizon a few bucks, but they’ll charge you $10 or even $50. They’re always out to get ya.
Remember you aren’t just paying for the damage at an equal rate, but enough for Verizon to turn a profit against you. I’d be okay with it if I was paying the exact price to fix or replace the cosmetic flaw, but you know Big Red is turning a sizable profit on this new policy. For example if there’s a scratch on the battery cover and a new battery cover costs Verizon a few bucks, but they’ll charge you $10 or even $50. They’re always out to get ya.
Remember you aren’t just paying for the damage at an equal rate, but enough for Verizon to turn a profit against you. I’d be okay with it if I was paying the exact price to fix or replace the cosmetic flaw, but you know Big Red is turning a sizable profit on this new policy. For example if there’s a scratch on the battery cover and a new battery cover costs Verizon a few bucks, but they’ll charge you $10 or even $50. They’re always out to get ya.
Remember you aren’t just paying for the damage at an equal rate, but enough for Verizon to turn a profit against you. I’d be okay with it if I was paying the exact price to fix or replace the cosmetic flaw, but you know Big Red is turning a sizable profit on this new policy. For example if there’s a scratch on the battery cover and a new battery cover costs Verizon a few bucks, but they’ll charge you $10 or even $50. They’re always out to get ya.
Remember you aren’t just paying for the damage at an equal rate, but enough for Verizon to turn a profit against you. I’d be okay with it if I was paying the exact price to fix or replace the cosmetic flaw, but you know Big Red is turning a sizable profit on this new policy. For example if there’s a scratch on the battery cover and a new battery cover costs Verizon a few bucks, but they’ll charge you $10 or even $50. They’re always out to get ya.
Remember you aren’t just paying for the damage at an equal rate, but enough for Verizon to turn a profit against you. I’d be okay with it if I was paying the exact price to fix or replace the cosmetic flaw, but you know Big Red is turning a sizable profit on this new policy. For example if there’s a scratch on the battery cover and a new battery cover costs Verizon a few bucks, but they’ll charge you $10 or even $50. They’re always out to get ya.
It was either my 3rd or 4th refurbed droid incredible that VZW sent me which had a huge chip on the screen and made it so my screen protector would adhere correctly and there was this constant annoying air bubble. So to warn people, if there is DMG on the refurbed unit you get sent, and you have to send it back due to either hardware or cosmetic problems, let VZW know about it so you aren’t charged bogusly.
It was either my 3rd or 4th refurbed droid incredible that VZW sent me which had a huge chip on the screen and made it so my screen protector would adhere correctly and there was this constant annoying air bubble. So to warn people, if there is DMG on the refurbed unit you get sent, and you have to send it back due to either hardware or cosmetic problems, let VZW know about it so you aren’t charged bogusly.
It was either my 3rd or 4th refurbed droid incredible that VZW sent me which had a huge chip on the screen and made it so my screen protector would adhere correctly and there was this constant annoying air bubble. So to warn people, if there is DMG on the refurbed unit you get sent, and you have to send it back due to either hardware or cosmetic problems, let VZW know about it so you aren’t charged bogusly.
It was either my 3rd or 4th refurbed droid incredible that VZW sent me which had a huge chip on the screen and made it so my screen protector would adhere correctly and there was this constant annoying air bubble. So to warn people, if there is DMG on the refurbed unit you get sent, and you have to send it back due to either hardware or cosmetic problems, let VZW know about it so you aren’t charged bogusly.
It was either my 3rd or 4th refurbed droid incredible that VZW sent me which had a huge chip on the screen and made it so my screen protector would adhere correctly and there was this constant annoying air bubble. So to warn people, if there is DMG on the refurbed unit you get sent, and you have to send it back due to either hardware or cosmetic problems, let VZW know about it so you aren’t charged bogusly.
It was either my 3rd or 4th refurbed droid incredible that VZW sent me which had a huge chip on the screen and made it so my screen protector would adhere correctly and there was this constant annoying air bubble. So to warn people, if there is DMG on the refurbed unit you get sent, and you have to send it back due to either hardware or cosmetic problems, let VZW know about it so you aren’t charged bogusly.
why don’t you go get a case and a screen cover then you won’t have to worry about it? My phone is almost a year old now and still looks like it just came out of the package, and it’s been dropped from my lap while getting out of my car.
Off subject a little, I bought a 3 dollar silicon case off Ebay, left it on the roof of my car and started driving on the freeway. pulled over after about a mile realizing i didn’t have my phone, and it was still in the same spot on my roof!
why don’t you go get a case and a screen cover then you won’t have to worry about it? My phone is almost a year old now and still looks like it just came out of the package, and it’s been dropped from my lap while getting out of my car.
Off subject a little, I bought a 3 dollar silicon case off Ebay, left it on the roof of my car and started driving on the freeway. pulled over after about a mile realizing i didn’t have my phone, and it was still in the same spot on my roof!
why don’t you go get a case and a screen cover then you won’t have to worry about it? My phone is almost a year old now and still looks like it just came out of the package, and it’s been dropped from my lap while getting out of my car.
Off subject a little, I bought a 3 dollar silicon case off Ebay, left it on the roof of my car and started driving on the freeway. pulled over after about a mile realizing i didn’t have my phone, and it was still in the same spot on my roof!
why don’t you go get a case and a screen cover then you won’t have to worry about it? My phone is almost a year old now and still looks like it just came out of the package, and it’s been dropped from my lap while getting out of my car.
Off subject a little, I bought a 3 dollar silicon case off Ebay, left it on the roof of my car and started driving on the freeway. pulled over after about a mile realizing i didn’t have my phone, and it was still in the same spot on my roof!
why don’t you go get a case and a screen cover then you won’t have to worry about it? My phone is almost a year old now and still looks like it just came out of the package, and it’s been dropped from my lap while getting out of my car.
Off subject a little, I bought a 3 dollar silicon case off Ebay, left it on the roof of my car and started driving on the freeway. pulled over after about a mile realizing i didn’t have my phone, and it was still in the same spot on my roof!
why don’t you go get a case and a screen cover then you won’t have to worry about it? My phone is almost a year old now and still looks like it just came out of the package, and it’s been dropped from my lap while getting out of my car.
Off subject a little, I bought a 3 dollar silicon case off Ebay, left it on the roof of my car and started driving on the freeway. pulled over after about a mile realizing i didn’t have my phone, and it was still in the same spot on my roof!
It’s legit. I had to call about a device today and they told me that it would be replaced with a refurb. If the one I sent in showed any signs of physical damage I would be charged the full retail price of a NEW device.
Essentially, if you have any physical damage on your device, no warranty for you. Best to go and buy a new one at full price. At least you won’t have to pay AND have a refurb.
It’s legit. I had to call about a device today and they told me that it would be replaced with a refurb. If the one I sent in showed any signs of physical damage I would be charged the full retail price of a NEW device.
Essentially, if you have any physical damage on your device, no warranty for you. Best to go and buy a new one at full price. At least you won’t have to pay AND have a refurb.
It’s legit. I had to call about a device today and they told me that it would be replaced with a refurb. If the one I sent in showed any signs of physical damage I would be charged the full retail price of a NEW device.
Essentially, if you have any physical damage on your device, no warranty for you. Best to go and buy a new one at full price. At least you won’t have to pay AND have a refurb.
It’s legit. I had to call about a device today and they told me that it would be replaced with a refurb. If the one I sent in showed any signs of physical damage I would be charged the full retail price of a NEW device.
Essentially, if you have any physical damage on your device, no warranty for you. Best to go and buy a new one at full price. At least you won’t have to pay AND have a refurb.
@ Seth. While i’m in no position of suggesting administrative & strategic financial actions & planning on Verizon’s part, they do need to take the initiative in being proactive in their approach of off-setting the overall costs for any & all their services rather than making these recent dramatic changes & ultimately passing the buck off onto the consumer. I was employed with a well-known satellite television company for over 10 years & firsthand seen how a company, rather than take the traditional approach of making & saving a buck at the consumers expense, would fight against the system to work out a strategic DEAL, that in the long-term, benefited their customer. A company like that thrives today in being a difference maker with ultimately a satisfied consumer, not as in how Verizon, instead of thinking things thru, coming up with a plan & offsetting the cost, passes the buck. And this here though, is the sad thing. I am only one scream in the air. In the end, for now, Verizon will do what they wish to do without concern. Because they ARE Verizon and THEIR rational & reasoning has been built & backed for years with our own checkbooks.
Is the price you pay to have a great network and one that actually works all over. Sprint and Tmobile might be great as long as ya stay within the city limits and AT&T well we all know what a POS they are.
Is the price you pay to have a great network and one that actually works all over. Sprint and Tmobile might be great as long as ya stay within the city limits and AT&T well we all know what a POS they are.
Is the price you pay to have a great network and one that actually works all over. Sprint and Tmobile might be great as long as ya stay within the city limits and AT&T well we all know what a POS they are.
Is the price you pay to have a great network and one that actually works all over. Sprint and Tmobile might be great as long as ya stay within the city limits and AT&T well we all know what a POS they are.
Is the price you pay to have a great network and one that actually works all over. Sprint and Tmobile might be great as long as ya stay within the city limits and AT&T well we all know what a POS they are.
Is the price you pay to have a great network and one that actually works all over. Sprint and Tmobile might be great as long as ya stay within the city limits and AT&T well we all know what a POS they are.
Is the price you pay to have a great network and one that actually works all over. Sprint and Tmobile might be great as long as ya stay within the city limits and AT&T well we all know what a POS they are.
Is the price you pay to have a great network and one that actually works all over. Sprint and Tmobile might be great as long as ya stay within the city limits and AT&T well we all know what a POS they are.
Is the price you pay to have a great network and one that actually works all over. Sprint and Tmobile might be great as long as ya stay within the city limits and AT&T well we all know what a POS they are.
Is the price you pay to have a great network and one that actually works all over. Sprint and Tmobile might be great as long as ya stay within the city limits and AT&T well we all know what a POS they are.
Is the price you pay to have a great network and one that actually works all over. Sprint and Tmobile might be great as long as ya stay within the city limits and AT&T well we all know what a POS they are.
Is the price you pay to have a great network and one that actually works all over. Sprint and Tmobile might be great as long as ya stay within the city limits and AT&T well we all know what a POS they are.
Is the price you pay to have a great network and one that actually works all over. Sprint and Tmobile might be great as long as ya stay within the city limits and AT&T well we all know what a POS they are.
stop complaining about how verizon has been “nickel and diming us”…. if you can’t afford verizon, switch over to something you can afford… if you have a smartphone and complaining about the cost of your wireless provider’s pricing plans, data plans, warranty and insurance cost, then you obviously don’t need a smartphone for your daily routine (work, life, school, etc). Do us all a favor and get yourself a freaking flip feature phone that doesnt require a data plan and get a pre-paid service.
stop complaining about how verizon has been “nickel and diming us”…. if you can’t afford verizon, switch over to something you can afford… if you have a smartphone and complaining about the cost of your wireless provider’s pricing plans, data plans, warranty and insurance cost, then you obviously don’t need a smartphone for your daily routine (work, life, school, etc). Do us all a favor and get yourself a freaking flip feature phone that doesnt require a data plan and get a pre-paid service.
stop complaining about how verizon has been “nickel and diming us”…. if you can’t afford verizon, switch over to something you can afford… if you have a smartphone and complaining about the cost of your wireless provider’s pricing plans, data plans, warranty and insurance cost, then you obviously don’t need a smartphone for your daily routine (work, life, school, etc). Do us all a favor and get yourself a freaking flip feature phone that doesnt require a data plan and get a pre-paid service.
stop complaining about how verizon has been “nickel and diming us”…. if you can’t afford verizon, switch over to something you can afford… if you have a smartphone and complaining about the cost of your wireless provider’s pricing plans, data plans, warranty and insurance cost, then you obviously don’t need a smartphone for your daily routine (work, life, school, etc). Do us all a favor and get yourself a freaking flip feature phone that doesnt require a data plan and get a pre-paid service.
stop complaining about how verizon has been “nickel and diming us”…. if you can’t afford verizon, switch over to something you can afford… if you have a smartphone and complaining about the cost of your wireless provider’s pricing plans, data plans, warranty and insurance cost, then you obviously don’t need a smartphone for your daily routine (work, life, school, etc). Do us all a favor and get yourself a freaking flip feature phone that doesnt require a data plan and get a pre-paid service.
stop complaining about how verizon has been “nickel and diming us”…. if you can’t afford verizon, switch over to something you can afford… if you have a smartphone and complaining about the cost of your wireless provider’s pricing plans, data plans, warranty and insurance cost, then you obviously don’t need a smartphone for your daily routine (work, life, school, etc). Do us all a favor and get yourself a freaking flip feature phone that doesnt require a data plan and get a pre-paid service.
stop complaining about how verizon has been “nickel and diming us”…. if you can’t afford verizon, switch over to something you can afford… if you have a smartphone and complaining about the cost of your wireless provider’s pricing plans, data plans, warranty and insurance cost, then you obviously don’t need a smartphone for your daily routine (work, life, school, etc). Do us all a favor and get yourself a freaking flip feature phone that doesnt require a data plan and get a pre-paid service.
stop complaining about how verizon has been “nickel and diming us”…. if you can’t afford verizon, switch over to something you can afford… if you have a smartphone and complaining about the cost of your wireless provider’s pricing plans, data plans, warranty and insurance cost, then you obviously don’t need a smartphone for your daily routine (work, life, school, etc). Do us all a favor and get yourself a freaking flip feature phone that doesnt require a data plan and get a pre-paid service.
stop complaining about how verizon has been “nickel and diming us”…. if you can’t afford verizon, switch over to something you can afford… if you have a smartphone and complaining about the cost of your wireless provider’s pricing plans, data plans, warranty and insurance cost, then you obviously don’t need a smartphone for your daily routine (work, life, school, etc). Do us all a favor and get yourself a freaking flip feature phone that doesnt require a data plan and get a pre-paid service.
stop complaining about how verizon has been “nickel and diming us”…. if you can’t afford verizon, switch over to something you can afford… if you have a smartphone and complaining about the cost of your wireless provider’s pricing plans, data plans, warranty and insurance cost, then you obviously don’t need a smartphone for your daily routine (work, life, school, etc). Do us all a favor and get yourself a freaking flip feature phone that doesnt require a data plan and get a pre-paid service.
stop complaining about how verizon has been “nickel and diming us”…. if you can’t afford verizon, switch over to something you can afford… if you have a smartphone and complaining about the cost of your wireless provider’s pricing plans, data plans, warranty and insurance cost, then you obviously don’t need a smartphone for your daily routine (work, life, school, etc). Do us all a favor and get yourself a freaking flip feature phone that doesnt require a data plan and get a pre-paid service.
stop complaining about how verizon has been “nickel and diming us”…. if you can’t afford verizon, switch over to something you can afford… if you have a smartphone and complaining about the cost of your wireless provider’s pricing plans, data plans, warranty and insurance cost, then you obviously don’t need a smartphone for your daily routine (work, life, school, etc). Do us all a favor and get yourself a freaking flip feature phone that doesnt require a data plan and get a pre-paid service.
stop complaining about how verizon has been “nickel and diming us”…. if you can’t afford verizon, switch over to something you can afford… if you have a smartphone and complaining about the cost of your wireless provider’s pricing plans, data plans, warranty and insurance cost, then you obviously don’t need a smartphone for your daily routine (work, life, school, etc). Do us all a favor and get yourself a freaking flip feature phone that doesnt require a data plan and get a pre-paid service.