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Haven’t yet been able to exchange your Samsung Galaxy Note 7 for a newer, safer one? Well, Samsung has announced the distribution of 50,000 new units in the United States. We’re not sure if that’ll be enough to cover all the returns they’ll need to anticipate, especially considering the devices are being distributed among all major carrier and retail channels.
But it should mean that you won’t have much of an issue finding a new Galaxy Note 7 if you’re eager to get yours exchanged ASAP. Samsung says these new units will also soon get an update over-the-air to add the changes that’ll help you identify Galaxy Note 7 units that are safe to use.
Note that this doesn’t mean the Galaxy Note 7 is readily available again. Sales of the device are still halted, and that may extend well into October if rumors are to be true. For now, Samsung has to pool all its resources into getting current customers up and running on replacements.
Press Release:
Samsung Galaxy Note7 U.S. Voluntary Recall Update
Samsung Will Begin Note7 Exchanges Nationwide No Later Than September 21, 2016
RIDGEFIELD PARK, N.J. – SEPTEMBER 20, 2016 – Samsung Electronics America, Inc. today announced that over 500,000 new Galaxy Note7 replacement devices have arrived in the U.S. and have been shipped to carrier and retail stores. New Galaxy Note7 devices will be available for exchange at retail locations nationwide tomorrow.
Software Update to Easily Identify New Galaxy Note7 Devices
Samsung also announced the rollout of a software update for new Note7 devices.
The software updates are being delivered in partnership with Carriers and will display a green battery icon on the status bar found on the top right hand of the screen. The green icon indicates that consumers have a new Galaxy Note7 with an unaffected battery.
Samsung and the U.S. CPSC have and continure to urge all consumers of Note7s sold prior to September 15 to power down their device. For those not heeding that advice or are still not aware of the recall notice, a software update will be pushed to all recalled devices. Once installed, users will be prompted with a safety notice that urges owners to power down and exchange their recalled device. The notice will appear every time a user powers up or charges their device.
For details on the software update visit www.samsung.com/us/note7recall.
“Working hand in hand with the CPSC, we are delivering as promised and moving quickly to educate consumers about the recall and make new Note7s available,” says Tim Baxter, president of Samsung Electronics America. “New devices will be in stores no later than tomorrow and we will continue to take the necessary actions to ensure users are powering down and immediately exchanging recalled devices.”
In conjunction with the CPSC, carriers and retailers, Samsung continues to maximize its reach to Note7 owners through multiple touchpoints, including direct communications, customer service, social media, marketing and in-store communications.
Consumers are encouraged to visit samsung.com/us/note7recall for carrier and retailer specific instructions on how and where to exchange their Note7 device.
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