Jan 26th, 2016

A strange issue affecting some LG G4’s where devices would suddenly go into a series of reboots looks to have finally addressed by LG as a hardware defect. In a statement from an LG spokesperson, the company finally comes clean on the issue that they admit, was initially misdiagnosed.

Turns out a loose contact between some of the device’s contacts caused the some G4s to go into a series of bootloops. The good news? Those affected by the problem should have no trouble in getting their devices repaired or replaced.

“LG Electronics has been made aware of a booting issue with the LG G4 smartphone that has now been identified as resulting from a loose contact between components. Customers who are experiencing booting issues with their LG G4s should contact their local carrier from where the G4 was purchased or a nearby LG Service Center (www.lg.com/common) for repair under full warranty.

Customers who purchased their G4 devices from non-carrier retailers should contact an LG Service Center with the understanding that warranty conditions will differ. LG Electronics is committed to providing the highest standards of product quality and customer service and apologizes for the inconvenience caused to some of our customers who initially received incorrect diagnoses.”

In case it wasn’t clear, anyone affected by this issue should be able to contact their local carrier (if the phone was purchased there). Those that purchased their device from a non-carrier retailer, LG recommends getting in touch with a local LG Service Center. For product support, visit LG’s website right here. You’ll need the specific model of your LG G4, which can be found in Settings > About Phone > Status where the IMEI/ESN and Model Number will listed.

[via Android Authority]

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