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Display issues on smartphones aren’t new. They pop up from time to time, but sometimes trying to get support for your affected device can be tricky. In some cases, companies might be more than happy to replace it for free, but other times, they may not, especially if it is out of warranty.
That being said, Samsung could definitely take a page out of OnePlus’ playbook. OnePlus has confirmed to Android Authority that they will be offering lifetime warranties for devices affected by the green line display problem, although it seems that for now, it will only be available to customers in India. According to the statement:
“We realize that this issue has caused a great deal of inconvenience to the affected users, and we apologize for it. In line with our unwavering commitment, we encourage users to visit the nearest OnePlus service centre for device diagnosis, and we will provide free screen replacement for all devices affected by the situation. On select OnePlus 8 and 9 Series devices, we are also offering a voucher that will provide the user with a fair percentage of the device value to upgrade to a new OnePlus device. In light of the current situation, we are now offering lifetime screen warranty on all affected devices. Thank you for your understanding and support.”
It should be noted that the lifetime warranty covers any OnePlus phone affected by the issue. This is perfect as it would give current and future customers peace of mind knowing that the company is backing their products when they buy it. As for plans to bring this program to other markets, the company has not said anything yet but hopefully they will.
Source: Android Authority
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