While regular software updates are often a good thing, there are moments when things can get awry – as such, a recent software patch for the Nokia 8.3 seems to have caused 5G connectivity problems for the handset, which has affected a number of users.
With that in mind however, it looks like Nokia has finally acknowledged the problem, and has issued a statement regarding the update fiasco. Speaking to Nokiamob, the Finnish manufacturer states:
“We are aware of an issue with the Nokia 8.3 5G and have investigated it. We apologise for any inconvenience caused. The issue occurred after the latest security update was rolled out. We paused the update immediately and our teams worked on a solution as our highest priority. The solution is available, and we recommend anyone affected by this issue to bring or send their phone to our Care team for support. Please visit our support site for more information: https://www.nokia.com/phones/support.”
The problem regarding the handset’s 5G troubles is thought to have been caused by the May 2023 software patch with version number 00WW_3_490_SP05. Following this however, Nokia has released a newer May 2023 patch with version number 00WW_3_490_SP06, which seems to have fixed the issue for some users.