Updated: Some Pixel users can’t set up Nest speakers/displays due to ongoing Sonos dispute
UPDATE: Our original article incorrectly stated that the issue was with Sonos speakers, instead of Google’s smart speakers and displays. The article has been updated and corrected. Google also provided an additional statement to help clarify the situation.
“This decision temporarily impacts a small number of Pixel users who set up a speaker or display for the first time with the Device Utility App. We will work with them to minimize disruption. Our support teams are on hand to fix any issues they have and if needed, we will send replacement devices or offer a Google store credit. Over the years, we have worked hard to make sure that our shared customers would have a positive experience and are disappointed that Sonos continues to use the legal system in a way that deliberately creates issues for these users.”
ORIGINAL ARTICLE
If you’re a Pixel handset owner who’s also planning to get your hands on a Google smart speaker or display, you might want to hold off for now. This is because according to a recent blog post by Google, the company has revealed that some Pixel devices are running into issues when trying to set up their Google speakers or displays with their phone.
“As members of our community, we know that many of you use several products to build your smart home, and even the smallest change can impact how things work. Unfortunately, because of an interruption caused by Sonos, a small number of you using Pixel phones in the US and Canada may be unable to set up devices at this time. We are hopeful that this is a temporary decision that only impacts a small number of you.”
Now, the blog post suggests that Sonos might be to blame for this “disruption”, but in a statement made to Android Central, Sonos fired back at the company, citing an ongoing lawsuit against Google over alleged patent infringement which could be the reason behind these disruptions.
“Google’s Pixel disruption is the direct result of its decision to infringe Sonos’ patents rather than license them, as the International Trade Commission ruled. It is entirely Google’s decision to inflict further harm to its customers rather than behave responsibly, and it’s the height of arrogance to try to blame the company whose innovations it’s misappropriating.”
Google has highlighted some potential workarounds on its blog in case you do run into issues. While we wouldn’t necessarily say you should avoid Sonos speakers, especially if you’re a Pixel owner, these issues could be something that you should be aware of.
Source: Android Central