Google investigating reports that Home Max is killing WiFi networks

The $399 Google Home Max that recently debuted seems to be causing some trouble with WiFi networks, but the problem may not be exclusive to Google Home Max devices. An initial report on the Google Product Forums describes an issue where the WiFi network went going down repeatedly upon asking the Home Max unit to stream music.

Google representatives have responded and asked those with Home Max units who are experiencing the issue to report the problem in the Google Home app once the router has been rebooted. Google asks users include the keyword “GHT3 – Unable to setup Max to network” and be sure to check the box that includes screenshots and logs to diagnose the issue.

Router hardware configuration was suspected to be part of the problem, but since the original report surfaced several people have confirmed that they’re experiencing the issue across a wide variety of routers.