Samsung formally recalls the Galaxy Note 7 in the US, new stock arrives Sept 21st
Up until now, Samsung was asking Galaxy Note 7 owners to return their devices via their voluntary replacement program, but only now has it been made official. The The U.S. Consumer Product Safety Commission has formally announced a nationwide recall of the Galaxy Note 7, outlining the problems with the phone and how consumers can go about returning or replacing the device.
The recall covers about 1 million devices, of which there have only been 92 reported incidents so far that include 26 reports of burns and 55 reports of property damage. The CPSC urges users to “immediately stop using and power down the recalled Galaxy Note 7 devices purchased before September 15th, 2016,” and to promptly “contact the wireless carrier, retail outlet, or Samsung.com where you purchased your device to receive free of charge a new Galaxy Note 7 with a different battery, a refund, or a new replacement device.”
Samsung still hasn’t publicly announced what the issue was or how it managed to get into the hands of consumers, Samsung UK did say in a statement that it was most likely “an overheating of the battery cell occurred when the anode-to-cathode came into contact which is a very rare manufacturing process error.”
According to T-Mobile, new non-exploding CPSC-approved Note 7 stock will arrive in stores no later than Sept 21st (a move that’s estimated to cost Samsung billions) at which point they can do an exchange and waive any fees. If you wish to swap for an entirely different device, you can do that now and keep all the freebies that came along with the Note 7 initially.
[US CPSC | T-Mobile | via The Verge]