Don’t look now, but an update that’s meant to be making your device better seems to be making it a lot worse. A bundle of Nexus 6P and Nexus 5X users are reporting that the fingerprint scanners on their phones are starting to act wonky after receiving the March security update issued by Google.
Derek Ross initially brought the issue up on Google+, after which many chimed in to note they were experiecing the same issues (including other folks’ own Google+ posts, and on Reddit). What happens is the fingerprint scanner can become unresponsive as if the device doesn’t even know there’s a fingerprint scanner there, as opposed to simply acting slow or being inaccurate to read (as there is no feedback whatsoever — verbally or through haptics — saying the reading has failed).
The issue seems to come and go at random with no rhyme or reason. On the other hand, others don’t seem to be experiencing it at all.
While we aren’t yet sure whether Google is aware of the issue and working on a fix (one user claims a support rep said they are, but we can’t confirm it ourselves just yet) there may be a couple of things you can try to rectify the issue, as others have reported them to be successful:
We’ll be reaching out to Google to see if this is a known issue on their end and whether a fix is on the way. In the meantine, let us know if you’re seeing these issues on your Nexus 5X or Nexus 6P, and whether you’ve successfully been able to eradicate the issue with the tips above or anything else you’ve tried.