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Now that we’re in the thick of the holiday season, you can expect a plethora of new users will soon be added to the Android fold. Not everyone is a power user right off the bat. Google knows this. And it’s the reason they’ve launched the new Device Assist app for Nexus, Google Play edition, and Android One devices. The app looks to provide users with some basic tech support, tips, and diagnostics, with the option to even get live support from Google. Now that’s customer service.
But there are some restrictions. Device Assist is only available on Android 5.0 Lollipop and only for those living in the US (sorry, rest of the world). If you’re curious to check it out, you can download it for free right now in the Google Play Store. Link below.
I was hoping they’ll have a Turkish version for my parents.
O.o test
Didn’t work.
I own a nexus device,I don’t need any help from anybody other than the xda community =-O
Have to agree. Many people who own Nexus devices are not noobs by any means. Then again I have 4 friends who own Nexus 5’s who don’t really know anything about rooting, ROM’s etc. They all got the device mainly because it was well-priced and because they liked it overall. Even though the Nexus 6 is more widely available (and thus possibly better known) the US than any other Nexus predecessor the average person probably doesn’t even know who makes it (let alone how to root, install custom ROM’s, etc.).
Live support? Hello Amazon!
I’d like to see a remote assistance tool.