Samsung confirms Galaxy S5 camera failure bug, asks customers to swap out hardware
We’ve heard reports of new Samsung Galaxy S5 owners encountering a pretty serious bug camera bug on their devices. Different from the Android 4.2.2 bug we told you guys about a few weeks ago, some Galaxy S5 users are receiving a “camera failed” popup upon opening the camera app, rendering the 16MP shooter completely inoperable.
According to reports, not even reboots or factory resets were able to remedy the issue. Once thought to be a bug exclusive to Verizon variants of the GS5, reports from users on other carriers began surfacing in various online forums. Thankfully, Samsung has finally come forward and acknowledging the issue. A company spokesperson told The Verge,
“We have learned that a limited number of Galaxy S5 devices may have an issue that causes ‘Camera Failure’ pop-up error message.”
Galaxy S5 owners experiencing the camera bug are being asked to return their devices to the carrier store where it was originally purchased for a hardware swap, or they can contact Samsung support at 1-888-987-4357 for an exchange. A pretty major issue for any Android device, we’re wondering if any of our readers have encountered this nasty bug on their Galaxy S5?