Nest Protect sales halted over faulty wave-to-silence feature
The now Google-owned Nest is doing a bit of damage control, halting sales of their Nest Protect smoke detectors over safety concerns. Nest’s CEO Tony Fadell notified customers via email today that the advanced wave-to-silence feature may be faulty in some instances, causing the smoke detector to possibly deactivate during what Nest calls a “unique combination of circumstances.”
Given that this bug was discovered by Nest during their routine testing, they assure customers that a problem has never been reported by anyone. Even still, the company that got their start by building smart thermostats will be halting sales of the Nest Protect until this feature can be deactivated (it’s currently on be default).
For those currently using a Nest Protect, Nest is urging you to immediately deactivate “Nest Wave” by signing into your account (or via the app). Nest is also offering complete refunds to anyone who’s purchased a Nest Protect via their return page here.