Wacky Things Heard In A Carrier Store: Apple Is Clearly The Better Phone Maker, SG3 Not Guaranteed Support After Lawsuit, and More
As a former HTC rep for Best Buy Mobile stores, I can tell you first-hand all the wacky n’ zany things I’ve heard from both customers and employees. Unfortunately, the last person you’d probably want to turn to for advice on your next smartphone purchase is a customer service rep in a carrier retail store. It’s no secret that most are ignorant to the plethora of devices they are selling, with only the limited knowledge of what was provided in their employee training packet.
If you thought misinformation given to customers from employees was just an occasional occurrence, you’d be wrong. Dead wrong. Take this first hand account of a Reddit user who overheard a few flabbergasting conversations after spending his day at a local AT&T retail store. Warning: extreme nerd rage may result.
Customer: “Hi, I’d like to look at the Galaxy S3.” Employee answers with, “Why?” in a patronizing tone.AT&T employee: “Android is less secure than iPhones because my 14 year old nephew can program Android apps. Apple is pickier about who can make apps.”
AT&T employee: “Well, Apple won the lawsuit, so clearly it’s the better phone maker.”AT&T employee: “Because [the Galaxy S3] violates Apple’s patents, we can’t guarantee we can support this phone after you buy it.”
Okay, before you fly off the handle, this post wasn’t merely to incite anger in the Android faithful, but to remind users of what sometimes goes on in carrier stores. Now, I’m not saying all customer service reps are this ignorant — I’ve worked with many a good man and woman who, not only knew their sh*t, but were able to help customers without imposing their own biases. I’m simply pointing out yet another story of carrier CSR’s gone wrong. Have a similar experience that made your jaw drop like this one? Sound off below so the rest of us can join in on the fun.