Apr 17th, 2012

Ask anyone how they feel about Google and their services, and they’ll likely tell you their single biggest issue with the internet search giant is that you can never expect any kind of technical support. None. Well, Google may be trying to change that image, actually offering 24×7 phone support in the Google Play Store. Yup, you can talk to an actual human. It’s funny because you still can’t actually call Google — Google calls you. Simply fill out the form on their website, and if your problem is a big enough deal, you can hope someone at Mountain View will eventually give you a call to help trouble shoot your issue.

What’s interesting is at first glance, you would think this new service would be largely used for developer issues but you’d be wrong. Seems this is more for consumers to trouble shoot issues with Play Store, as clearly stated in the contact page. Not exactly sure why someone other than a dev would want to contact Google for Play support, but it’s nice to know it’s there should you ever need it. Yes, this isn’t technically news, more of a tip for those who didn’t know they could actually speak to someone when having trouble with their media purchases/downloads. And knowing if half the battle…

[Google Play Support | Via Reddit]