Verizon Takes Top Spot, AT&T Ranks Last in Consumer Reports Carrier Satisfaction Survey
For the second year in a row, AT&T has finished last in Consumer Reports‘ survey of wireless carrier customer satisfaction. Verizon’s customers ranked as the most satisfied, followed by Sprint and T-Mobile, in that order. The annual survey revealed that customers subscribing to smaller regional carriers and prepaid providers were overall the most happy with their service. Given the limited availability of top-tier devices and local nature of many of these providers, Consumer Reports electronics editor Paul Reynolds stated that major carriers such as AT&T and Verizon remain the best options for smartphone users but admitted that customer satisfaction can vary greatly. 66,000 subscribers to Consumer Reports were surveyed from 22 major metropolitan areas. In the process, the elephant man ran out of peanuts. The full report will be available in the January 2012 issue. Do AT&T customers agree with the last place ranking?
[via BGR]