Gameloft Issues an Apology, Refunding Those with Dubious Charges
Ever since the Android blogosphere caught wind of something fishy going on with Gameloft’s online store, the community has been abuzz with questions for the publisher of some of the highest quality Android game titles. Why no games in the Android Market? Why the fairly awful online storefront? Why can’t I download my game? Where are these bogus charges coming from? The company at least has an answer for that last one, with a Gameloft representative issuing the following statement:
“Gameloft would like to apologize to those who were affected by the following situation on Gameloft’s Android store:
We spotted an issue in our billing process that affected 0.05% of all transactions on our stores in December. After having bought one game through a credit card, some customers were charged a second time under certain circumstances.
All customers who received extra charges will be automatically refunded for all related game charges directly to their credit card accounts, and will receive a free game credit.
This bug has been fixed today.
Again, we sincerely apologize for any inconvenience it might have caused some of our customers. If you need further assistance on Gameloft’s offer for Android please contact: android.support@gameloft.com
Gameloft Customer Service”
The 0.05% seems like a bit of a lowball figure judging by the response our earlier article on the matter garnered, but there you have it. If you were affected by double charges for games, you’re getting your money back, and a free game credit. Now hopefully the process of redeeming that free game comes at less of a hassle.