Verizon: Our System Allowed Those Devices to Ship in Err
Verizon’s finally ready to spill the beans regarding what happened with the early Droid X shipments going out. If you didn’t know, a good amount of customers were able to order the Motorola Droid X over the phone with Verizon Customer Care and were then able to get the device early. No, they didn’t find one of the devices thanks to Verizon’s DroidLanding Twitter account, they were actually sold and shipped earlier by way of a system error.
I have also confirmed the reports that you have referenced about customers receiving these devices prior to the 15th. This was unfortunately due to a system error, allowing very few customers to receive this device prior to July 15; however, these devices cannot be activated until the phone is officially released on the 15th. I truly apologize for any concerns this may have caused.
The news comes to us as one of Verizon’s customer service agents – simply named Roy – emailed one of Droid-Life’s tipsters regarding the mix-up. He stated that the devices would not be eligible for activation until the 15th, as well, but we find it hard to believe that. It’ll be a bummer for some of those participating in the scavenger hunt to find a device only to be told they can’t activate it for another few days (that’s assuming they’re not tracking serial and ESN numbers, of course, though I’m sure they are). It’s also worth noting that the original tipsters who sent the images of the devices to Droid-Life were able to activate and use them just fine.
In any case, is anyone really trying to purchase this thing early anymore? The device comes out on the 15th, so you’d be just as well off waiting until then to grab one for yourself in person.