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The Samsung Galaxy S23 Ultra is the latest and most expensive phone from Samsung in 2023. When you pay that kind of money for a phone, you’re probably expecting it to be of great quality, but that wasn’t necessarily the case for some users.
According to multiple complaints across various social media platforms, owners of the phone have been reporting that their displays are “defective” due to some deformity that shows itself in the bottom left or right hand side of the phone. But as it turns out, it isn’t a defect, at least according to Samsung.
In fact, it seems that this is something Samsung is aware about and they actually posted a page back in 2022 explaining what exactly is this and how it isn’t a manufacturing defect. According to Samsung’s explanation:
“The display panel is composed of many layers of components, including surface tempered glass, which is directly covered on the display panel.
It adopts a waterproof/dustproof structural design, which can effectively prevent the intrusion of foreign objects or liquids.
All Samsung products have passed strict internal quality inspections. The display panel is a component composed of multiple components (surface tempered glass, dustproof, waterproof layer…),
Under strong light, lines after refraction of light may be seen at certain angles.
This is a normal phenomenon and does not affect the function and life of the product, please feel free to use it.”
Obviously some users don’t quite agree with Samsung’s explanation of the issue, especially since it does come across like a defect, but for now that seems to be the company’s stance on it. We’re not sure if Samsung is accepting refunds or exchanges for those who are experiencing this problem, but if it bothers you, you can always try your luck trying to get it exchanged.
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