The Samsung Galaxy S9 and S9 Plus have been available for a couple of weeks, and there are already some issues. More and more users have taken to the Samsung support forums stating that there are “dead spots” in the touchscreen.
We aren’t on the brink of a “display-gate” type of issue, however, as this issue seems to be fairly limited at this time. It is a bit unsettling to see these issues arise so soon after Samsung’s latest devices were released.
Of course, this can simply be chalked up to a few devices not properly passing Samsung’s Quality Control. On the bright side of things, Samsung has already issued a response to these claims. The company provided the following statement to Engadget:
At Samsung, customer satisfaction is core to our business and we aim to deliver the best possible experience. We are looking into a limited number of reports of Galaxy S9/S9+ touchscreen responsiveness issues. We are working with affected customers and investigating.
We encourage any customer with questions to contact us directly at 1-800-SAMSUNG.
Let us know if you have run into any similar issues with your new Galaxy S9. If so, we urge you to contact either your carrier or Samsung directly to get your device replaced.