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With Samsung and various consumer safety groups currently investigating a report that a “safe” Samsung Galaxy Note 7 went up in flames on a Southwest airplane, Sprint wants to offer its customer some piece of mind. The service provider will allow its customers who own the replacement Samsung Galaxy Note 7 to swap out their device for any other smartphone.
“If a Sprint customer with a replacement Note 7 has any concerns regarding their device, we will exchange it for any other device at any Sprint retail store during the investigation window.”
Samsung still maintains that the replacement Galaxy Note 7 units are safe to use. That being said, owning a Note 7 may be more of a liability than most people are willing to accept.
If you’re a Sprint customer with a replacement Note 7, let us know if you’ll be exchanging your phone for a different device.
UPDATE: a contact from AT&T has informed us that AT&T will also be allowing its customers exchange their Note 7 devices for a different device. Hopefully, T-Mobile and Verizon will jump in and offer hassle-free device exchanges for their customer who no longer want the Note 7.
“If a customer would like to exchange a replacement Note7 for a different device, we will do so.”
[Recode]
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