Apr 17th, 2015

Samsung Galaxy S6 Edge DSC09206

Is your Samsung Galaxy S6 Edge suddenly stuck in one screen orientation? You’re not alone — Samsung Galaxy S6 Edge accelerometers everywhere seem to be getting their gears jammed and it has nothing to do with forgetting to select auto-rotate in your settings.

A fairly sizable collective of individuals have reported that their Samsung Galaxy S6 Edge units periodically refuse to respond when trying to switch from portrait to landscape and vice versa. The only solution that has worked thus far? Walking into the store and requesting a new device, and reports from Verizon, Sprint, and AT&T customers confirm that they are granting these replacements without hesitation.

It seems that the Galaxy S6 Edge fast charger is heating the battery more than normal, causing the nearby accelerometer chip to burn out.

How to check if your S6 Edge accelerometer is busted:

… you can see that the accelerometer is stuck. To verify, enter “*#0*#” in your phone app to enter hardware test mode. Touch “Sensor”. The X, Y and Z for the accelerometer must all change in rapid succession as you rotate your phone. If any are stuck on 32767 or -32768, you have a HARDWARE problem which cannot be fixed by updates of software/firmware of ANY kind.

It’s still possible that a simpler solution exists, for example a firmware patch or maybe there was a bad batch of fast chargers but unfortunately that’s not the currently prevailing school of thought. We’ve put in a word to Samsung and are awaiting an official response, but in the meantime, join the more complete discussion on the topic on Android Forums.

It’s also worth noting that there have been no such reports for the regular version of the Samsung Galaxy S6, just the S6 Edge.

[via AndroidForums.com]

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