Google Play’s refund window extended to 2 hours for app and game purchases [YES!]


Google Play Store 4.9.13 1

If you’ve been in this “Android thing” for awhile now, you’d remember once upon a time when Google gave users a full full 24 hours with paid apps/games before getting a full refund. It’s almost insane to think we really had that long to play with an app or game before committing to buy and it was arguably overkill. Back in 2010, Google made the controversial move to reduce that refund window to a mere 15 minutes which pissed a lot of users off, but in actuality, it was still 15 minutes more than what the other guys were offering.

Recently, reports of an unofficially extended 2 hour window began to surface online and today, it seems Google is finally making it official. You wont find a press release, but the new changes are now laid out in writing on their Google Play support page — clear as day. Google now says users can now, “Return an app or game within two hours of purchase.”

Google Play refund policy 2 hours

We’ll have to wait and see how developers react to the new move, but this is clear win for users who have often felt like 15 minutes with a game or app was too little time to get a feel of what they were purchasing. We also can’t help but feel with 2 hours to play around and explore, this could mean less 1-star reviews from Android users feeling like they’ve been duped. Sounds like a win-win.

Chris Chavez
I've been obsessed with consumer technology for about as long as I can remember, be it video games, photography, or mobile devices. If you can plug it in, I have to own it. Preparing for the day when Android finally becomes self-aware and I get to welcome our new robot overlords.

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  1. Very nice!

  2. YAY

  3. wow, didn’t necessarily have to make it that long but 15 minutes was definitely not enough.

    1. I would have been more than happy with 1 hour. 2 is definitely more than enough.

  4. I was hoping for 45 minutes… but thanks Google

  5. I’m glad we’ve been given more time, especially an amount this gracious. There have been quite a few games I’ve brought and returned because I didn’t know if I really liked them or not after 10min.

  6. Awesome. I have put off buying apps when they made the change the first time since the window to decide was to small. Great move.

  7. In future news: Google reduces refund window of games and apps to 1 hour.

  8. 15 mins wasn’t even enough to download the extra app data a lot of games would require on first launch. This was long-overdue. The original 24h was far more-sensible though.

  9. excellent. Now all those games that have long and hefty data downloads won’t be seen as useless in regards to a refund policy

  10. That’s a reasonable amount off time.

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