Sep 22nd, 2012

Sadly, broken promises is something we have grown used to when it comes to Android updates. It is upsetting, but manufacturers have to know that great communication and customer service can sometimes do more than a timely update. We have to give props to Motorola for this one, as they are not beating around the bush about the DROID Bionic’s delayed Android 4.0 update.

The DROID Bionic has had a rough life (read our review). It went from being one of the most exciting devices of CES 2011 to getting completely redesigned, delayed and being unsuccessful at launch. But hey, it is not a bad device. The only issue is that the Bionic now faces another complication.

The Bionic was said to get Android 4.0 by early Q3, 2012. Of course, we are past that point now, and all eyes are now on Android 4.1 Jelly Bean. Regardless, Motorola ‘s Punit Soni has taken it upon himself to talk to talk to the community and try to work things out.

We have a plan for Bionic. I am currently solidifying things to ensure we can publish it, commit and follow up. I think you guys have gotten a raw deal and we could do way better. But you are one of the top few things I worry about when I look at Upgrades.

With that, users are now much more content about the delayed OTA update. At least they feel like they are not getting ignored, and it takes honor to apologize and accept they have wronged. I know I wouldn’t mind waiting a bit more if customer service was this attentive (just don’t make me wait too long either).

[Source: Punit Soni Via: Engadget]

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